It Support Technician

Field Solutions Group; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A technology service provider is seeking an experienced IT Support Technician in Aylesbury. The role involves providing technical support to clients, troubleshooting IT systems, and configuring user equipment. Ideal candidates will have proven experience in IT fault diagnosis, a desire for ongoing training, and strong customer service skills. This position offers excellent career progression opportunities.

Qualifications

• Proven experience in hardware and software fault diagnosis and resolution.
• Desire to continually enhance job knowledge and skills.
• High degree of enthusiasm and self-motivation.

Responsibilities

• Providing technical support via the company helpdesk.
• Troubleshooting IT systems including hardware and network faults.
• Configuring new user IT/Telecoms/Print equipment.

Skills

Hardware and software fault diagnosis

Technical support

Customer service

Problem-solving

Education

IT related disciplines (Microsoft, Active Directory, VMware)

Tools

Microsoft

Active Directory

VMware

Job description

IT Support Technician

We are currently seeking an experienced IT Support Technician in the Aylesbury region, to work for a 30+ million turnover office technology business. This role comes with a fantastic progression opportunity for an IT professional who is looking to expand their knowledge and progress their career in the industry.

Key Responsibilities

• Providing technical support via the company helpdesk to a wide variety of clients across the UK.
• Troubleshooting a wide variety of IT systems, including; Hardware, Network and Infrastructure faults.
• Configuring new user IT/Telecoms/Print equipment
• Networking devices and providing general support with any technical related queries.
• Providing exceptional customer service to ensure issues are being resolved in a timely manner.

Essential Skills

• Proven experience in hardware and software fault diagnosis and resolution.
• Desire to continually enhance job knowledge and skills (Ongoing Training Provided)
• A high degree of enthusiasm and self-motivation
• Experience or qualifications in IT related disciplines (Microsoft, Active Directory, VMware, Infrastructure etc)

Desirable Skills

• Experience in an IT support role
• IT college or degree related course
• Microsoft certifications or equivalent

KEY WORDS: IT, IT SUPPORT, MICROSOFT, NETWORKING, TROUBLESHOOT, HELPDESK, REMOTE, COMPUTER,