IT Support Technician

Trusted Technology Partnership; Crow; Hybrid; GBP 25,000 - 29,000; Full time

Job summary

A leading IT support provider is seeking a driven individual for an IT Support role in Ringwood, Hampshire. This full-time position offers a salary of £25,077 plus profit share and benefits. The successful candidate will be the first point of contact for customers, resolving IT issues with enthusiasm and exceptional customer service. The company emphasizes ongoing training and provides a hybrid working model, ensuring a supportive and progressive environment for team members.

Benefits

Ongoing training and support

Company Profit Share

22 days annual leave plus bank holidays

Birthday as additional paid leave

Company sick pay policy

Pension Scheme

Private Medical Insurance

Free Parking

Hybrid Working

Fresh fruit and occasional pizza

Qualifications

• Strong enthusiasm for IT and willingness to develop troubleshooting skills.
• Ability to deliver exceptional customer service.
• Knowledge in using remote support tools.

Responsibilities

• Taking calls from customers and resolving IT issues.
• Acting as the first point of contact for customers.
• Keeping customers informed throughout the incident life cycle.

Skills

Enthusiasm for IT

Troubleshooting skills

Problem-solving skills

Exceptional customer service

Job description

Location: Ringwood, Hampshire, + Hybrid Home Working

Salary: £25,077 + Profit Share + Benefits

Hours: 37.5 hours per week full time

The Role

You will be taking calls from customers and helping to resolve their IT issues; you will be the first point of contact for our customers. This is a fantastic career opportunity for someone wanting to start a career in IT Support. You will be resolving incidents using your own initiative, knowledge and problem‑solving skills, using remote support tools to remotely solve and fix issues, keeping customers up to date throughout the incident life cycle.

Skills & Experience

To succeed in this role, you will require a strong enthusiasm for IT, a willingness to develop skills in troubleshooting and problem‑solving, and the ability to deliver exceptional customer service.

This role is subject to a clear standard DBS check being received.

The Package

• Ongoing training and support
• Role‑specific training available through Microsoft Learn
• Company Profit Share (first £3,600 is tax free)
• 22 days annual leave plus bank holidays, increasing with length of service
• Birthday as additional paid leave
• Company sick pay policy
• Pension Scheme
• Private Medical Insurance including dental
• Free Parking
• Hybrid Working
• Progression opportunities
• Fresh fruit, the occasional pizza and a posh coffee machine!

Trusted Technology Partnership is a specialist provider of IT Infrastructure and Support Services for over 25 years. We are an Employee Ownership Trust, a growing company and a recent winner of the South Coast Tech Awards, Leadership Team of the Year 2023. Our core services include support desk, on‑site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage our colleagues to progress, including into other teams and departments.

Join our friendly company with a great team and positive company culture. We offer hybrid working at home and in our purpose‑built office.