IT Support Technician

Central Hall Westminster; City Of London; On-site; GBP 27,000 - 30,000; Full time

Job summary

A community-focused venue in London is seeking an IT Support Technician to manage their technology infrastructure and provide technical support for events. Responsibilities include user account management, system checks, and troubleshooting network issues. Ideal candidates will have IT support experience and familiarity with tools like Microsoft Entra ID and Jira. This full-time role offers a salary range of £27,000 to £30,000 along with generous benefits including a pension and additional leave.

Benefits

Generous pension

Private medical insurance

25 days of annual leave

50% discount at in-house café

Qualifications

• Experience in IT support, preferably in a venue or events.
• Hands-on proficiency in user provisioning and troubleshooting.
• Basic knowledge of TCP/IP, DNS, DHCP, VLANs, and Wi-Fi.

Responsibilities

• Provide 1st and 2nd line support for IT systems.
• Conduct daily checks on critical systems and manage user identities.
• Resolve network issues and manage support tickets.

Skills

IT support experience

Microsoft Entra ID

Network troubleshooting

Clear communication

Education

CompTIA A+ certification

Microsoft Certified: Azure Fundamentals

Tools

Jira

Microsoft Intune

Microsoft Defender for Endpoint

Job description

Overview

An opportunity has arisen to join Central Hall Westminster as our IT Support Technician.

Location: Central Hall Westminster, Storey s Gate, SW1H 9NH (this is an office-based role)
Job type: Full time (Permanent)
Salary: £27000-£30000
Reports to: Technology Manager
Department: Technology
Number of reports: 0

About us

Central Hall Westminster (CHW) Ltd is owned by Trustees appointed by the Methodist Church. We conduct business in line with the Church s ethics and our own company values.

About you

We are seeking a technically skilled and service-oriented IT Support Technician to support the venue s technology infrastructure and live event operations. This role involves managing user accounts via Microsoft Entra ID, maintaining IT assets, supporting network connectivity, and coordinating with external vendors and MSPs. The ideal candidate will have hands-on experience in a fast-paced environment, particularly within corporate and community-focused events.

Responsibilities

Key responsibilities include providing 1st and 2nd line support for IT systems across the venue, ensuring smooth operation and user satisfaction. You ll be responsible for daily checks on critical systems such as network connectivity, device compliance, and endpoint security. You will manage user identities and access permissions in Microsoft Entra ID (Azure AD), support onboarding and offboarding processes, and maintain the IT asset register with accurate tracking and lifecycle management.

The role involves resolving network issues, supporting Windows and Microsoft 365 systems, and managing support tickets via Jira. You will also handle device deployment through Intune, ensure security compliance, and work with vendors on escalated issues.

Requirements

You will have:

• Experience in IT support, preferably in a venue, events, or hospitality environment.
• User provisioning, access control, and troubleshooting.
• Familiarity with Microsoft Defender for Endpoint and Microsoft Intune for device compliance and protection.
• Basic understanding of network patching, switch port management, and cabling standards.
• TCP/IP, DNS, DHCP, VLANs, and Wi-Fi support.
• Clear communication with technical and non-technical users.
• Ability to work effectively as part of a technical support team.

Having a relevant certification (e.g., CompTIA A+, Microsoft Certified: Azure Fundamentals) and an experience with Jira Service Management (JSM) are advantageous.

Benefits

As a member of our team, you will have access to a range of benefits, including:

• Generous pension
• Group Income Protection
• Private medical insurance
• Life assurance
• 25 days of annual leave + bank holidays and paid birthday leave
• 2 additional paid volunteering days each year
• Employee Assistance Programme
• Enhanced sick leave
• 50% discount at our in-house café and discounts to food and shopping places in local area.

We welcome applications from candidates with a variety of backgrounds, skills and abilities.

Given our organisation s affiliation with the Methodist Church, an understanding and alignment with Methodist values are essential.