IT Support Technician

Commercial; Cardiff; On-site; GBP 25,000 - 26,000; Full time

Job summary

A technology-driven organization in Cardiff is looking for an IT Support Technician to provide hands-on support in a client-facing legal environment. This entry-level position is ideal for recent graduates eager to learn, focusing on setting up devices, tracking support requests, and basic troubleshooting. The ideal candidate will possess a keen interest in IT and excellent communication skills, with the chance to advance through training and development opportunities.

Benefits

Base salary up to £26,000

25 days holiday plus bank holidays

Life Assurance

Health & wellbeing support

Free mortgage advice

Flexible working options

Qualifications

• Keen interest in IT and technology with a willingness to learn.
• Good communication skills and a helpful, professional attitude.
• Ability to follow instructions and work collaboratively.

Responsibilities

• Assist in setting up and configuring laptops, desktops, and other end-user devices.
• Log and track support calls and service requests using the firm's helpdesk system.
• Provide basic troubleshooting and escalate issues to senior technicians.

Skills

Basic familiarity with Windows 10 & 11

Microsoft Office 365

Basic hardware setup and troubleshooting

Education

University degree or college course in IT

Tools

Helpdesk or ticketing systems

Job description

We’re looking for a IT Support Technician to join our team on‑site with one of our valued clients in the legal services sector. This role is ideal for someone who has recently completed a university degree, college course in IT (or equivalent) and is eager to take their first steps into the industry. You’ll work alongside the onsite IT Support Technician, gaining hands‑on experience in tasks such as setting up laptops, preinstallations, building machines, logging support calls, and carrying out basic troubleshooting. This is a great opportunity to start building a career in IT within a professional services environment.

Capital Law’s culture is shaped by its values, which you’ll be expected to reflect in your daily interactions and technical delivery:

• Approachability: Open and personable in interactions with colleagues and clients.
• Integrity: Trusted to follow through on commitments and act with honesty.
• Clarity: Communicate clearly and accurately across all channels.
• Excellence: Deliver high‑quality support across all areas of legal technology.
• Boldness: Take initiative, make confident decisions, and seek innovative solutions.

Your responsibilities as an IT Technician will be:

• Assist in setting up and configuring laptops, desktops, and other end‑user devices.
• Support preinitiation processes including imaging and basic configuration of machines.
• Log and track support calls and service requests using the firm's helpdesk system.
• Provide basic troubleshooting and‑escalate issues to senior technicians when necessary.
• Maintain accurate records of hardware deployments and software installations.
• Ensure all activities uphold confidentiality and data protection standards.

About you

• A keen interest in IT and technology with a willingness to learn.
• Basic understanding of Windows operating systems and Microsoft Office applications.
• Good communication skills and a helpful, professional attitude.
• Ability to follow instructions and work collaboratively with the onsite technician.
• Strong organisational skills and attention to detail.
• Strong time management skills and the ability to handle multiple tasks and priorities simultaneously.
• A professional, approachable manner suited to working in a client‑facing legal environment

Essential technical skills and experience:

• Basic familiarity with Windows 10 & 11
• Microsoft Office 365
• Basic hardware setup and troubleshooting (laptops, desktops, printers)
• Logging and tracking support tickets

Desirable technical skills and experience:

• Exposure to Microsoft Intune and Azure Virtual Desktop
• Experience with helpdesk or ticketing systems
• Interest in legal technology platforms
• Some experience of Apple Business Manager preferred

About us

We’re Commercial – a purpose‑driven, people‑first organisation that’s on an exciting journey to reach a £100m annual turnover and beyond. But what really defines us isn’t just the numbers – it’s the people, the culture we’ve built, and the innovative spirit that drives us forward.

As Business Transformation Specialists, we combine original thinking with practical expertise to improve the everyday experiences and outcomes for our clients. Our areas of specialism include Managed IT, Smart Technologies, Digital Workspace, Interiors, Office Supplies, PPE, Facilities, and Workwear.

In August 2025, we proudly achieved Ecovadis Platinum status, placing us among the top 1% of companies assessed worldwide for sustainability.

We’re proud to be #commercialbynature – a team driven by values, sustainability, and continuous improvement.

Our Benefits

We believe that people thrive when they feel truly valued and at Commercial, we make sure that happens every single day. When you join us, you’ll enjoy a desirable benefits package designed to support your personal and professional wellbeing, reward your hard work, and help you flourish in all areas of life. Here’s what you can look forward to:

• A base salary of up to £26,000 per annum
• A generous holiday allowance of 25 days plus bank holidays, which increases with length of service
• An enhanced family leave package to support you and your growing family
• Life Assurance, offering peace of mind with cover equivalent to four times your salary
• Access to health & wellbeing support – including 24/7 GP access, physiotherapy, and a confidential Employee Assistance Programme
• Free mortgage advice from leading broker Charles Cameron & Associates, available to you, your family, and friends
• Feel‑good extras – including volunteering days, onsite parking at all four of our offices, free refreshments, an employee community platform to stay connected to like‑minded colleagues, weekly company‑wide Learning Days – a chance to share ideas, gain fresh insights, and explore a wide range of topics together, cycle‑to‑work and EV schemes, flexible working options, and much more!

Training and Development

At Commercial, we invest in our people, 86% of our Senior Managers and 80% of our Directors have been promoted within. Whether you're just starting out or looking to grow, your development journey is as unique as you are – and we’ll support you every step of the way by offering training and development opportunities for career growth.

Diversity & Inclusion

At Commercial, we believe our differences make us stronger. We are committed to creating a workplace where everyone feels seen, heard, and valued – no matter your background, belief, identity, or way of life.

We’re proud to stand beside one another through life’s ups, downs, and everything in between. Our Diversity & Inclusion initiatives – including support around menopause, neurodiversity, mental health, and more – are just one of the ways we look out for each other and celebrate what makes us unique.

We hire people, not checklists. So even if you don’t tick every box in the job description, we’d still love to hear from you. Your potential, passion and perspective might be exactly what we’re looking for!

We are an equal opportunity employer and welcome applications from all individuals, regardless of race, ethnicity, gender identity, age, religion, disability, sexual orientation, or socio‑economic background.

To learn more about who we are, our values, and how we protect your personal data during the recruitment process, please visit our website and review our Job Applicant Privacy Policy https://commercial.co.uk/careers.