IT Support Technician

Adria Solutions Ltd; Blackburn; On-site; GBP 25,000 - 35,000; Full time

Job summary

A technology solutions provider is seeking a proactive IT Support Technician to deliver high-quality 1st and 2nd line support in Blackburn. This role involves assisting staff with technical issues, managing IT operations, and supporting Microsoft 365 services. Ideal candidates will have strong communication skills, be highly organised, and capable of working both independently and as part of a team. Key benefits include employee discounts and free on-site parking.

Benefits

Employee & store discounts

Free on-site parking

Sick pay

Qualifications

• Able to work independently and as part of a small team.
• Highly organised with excellent prioritisation skills.
• Desirable: Knowledge of switches, VLANs, and network troubleshooting.

Responsibilities

• Provide 1st & 2nd line IT support in person, over the phone, and via remote tools.
• Log incidents, prioritise issues, and maintain accurate helpdesk records.
• Build, configure, and deploy PCs, laptops, mobile devices, and tablets.
• Manage stock levels, asset tagging, and inventory systems.
• Support Microsoft 365 adoption and perform basic admin tasks.

Skills

Strong communication skills

PC building and configuration

Windows 11 support

Microsoft 365 applications & basic administration

Networking fundamentals

Intune / Endpoint Manager (MDM)

Printer troubleshooting

Active Directory & Group Policy

Remote access and remote support tools

Job description

IT Support Technician

Our client is seeking a proactive and motivated I.T. Support Technician to join our IT team. You will deliver high-quality 1st and 2nd line support, ensuring staff across all sites have reliable access to systems, devices, and services.

This is an exciting role for someone who enjoys technical variety, problem-solving, and taking ownership of day-to-day IT operations within a dynamic environment.

Key Responsibilities

• Provide 1st & 2nd line support in person, over the phone, and via remote tools.
• Log incidents, prioritise issues, and maintain accurate helpdesk records.
• Build, configure, and deploy PCs, laptops, mobile devices, tablets, and other equipment.
• Manage stock levels, asset tagging, and the inventory system.
• Support Microsoft 365 adoption, including Teams, SharePoint, Office apps, and basic admin tasks.
• Assist with network support, wireless infrastructure, and device configuration.
• Perform scheduled pre-event checks and provide on-call technical support as required.
• Liaise with suppliers, obtain quotes, and follow procurement procedures.
• Support deployment processes including Autopilot and Intune.
• Ensure equipment is regularly reviewed, updated, and maintained.
• Produce documentation and follow established IT procedures.

Skills & Aptitude

• Strong communication skills and a friendly, approachable manner.
• Able to work independently and as part of a small team.
• Highly organised with excellent prioritisation skills.
• PC building and configuration
• Windows 11, Apple iOS, mobile OS support
• Microsoft 365 applications & basic administration
• Active Directory & Group Policy
• Printer troubleshooting
• Intune / Endpoint Manager (MDM)
• Networking fundamentals
• Remote access and remote support tools
• Desirable: Switches, wireless access points, VLANs, ethernet / fibre basics, network troubleshooting.

Benefits

• Employee & store discounts
• Free on-site parking
• Sick pay

Interested? Please click apply now!

IT Support Technician - Blackburn