IT Support Team Leader

Somerset NHS Foundation Trust; Taunton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare organization in Taunton is seeking a motivated individual to join its IT Services Desktop Support Team. This role involves supervising a team of IT technicians, ensuring the delivery of high-quality support services in accordance with defined policies. Benefits include flexible working hours, NHS pension scheme, career development opportunities, and access to exclusive discounts. The ideal candidate should have experience in IT leadership and knowledge of IT security and governance.

Benefits

Flexible working options

NHS pension scheme

Generous annual leave

Career development focus

Exclusive discounts through Blue Light Card

Qualifications

• Experience in leading IT support teams.
• Knowledge of IT Security, Data Protection, and Information Governance.
• Ability to work flexible hours as required.

Responsibilities

• Lead, supervise and allocate work for a team of specialist IT technicians.
• Assist in planning and delivery of IT project implementations.
• Ensure IT support service quality in accordance with policies and agreements.

Job description

Overview

This exciting and challenging role provides the opportunity for a highly motivated individual to join the Somerset Foundation Trust IT Services Desktop Support Team in Somerset. The post holder is responsible for leading, supervising and allocating work for a team of specialist IT technicians, and for ensuring that a high-quality IT support service is provided to all users of trust systems, in accordance with defined policies, procedures and service level agreements. The post holder will also on occasions deputise for the IT Support Manager.

Responsibilities

• Lead, supervise and allocate work for a team of specialist IT technicians.
• Assist in the planning and delivery of major IT project implementations.
• Ensure a high-quality IT support service is provided to all users of trust systems, in accordance with defined policies, procedures and service level agreements. This includes IT Security, Data Protection and Information Governance requirements.
• On occasions deputise for the IT Support Manager.
• There will be a requirement to work outside normal hours to upgrade systems or complete critical tasks; participate in the out-of-hours On Call Rota.

Benefits and additional information

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential
• Access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.