IT Support Manager

DCS Group Ltd; Oxford; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading UK distributor of health and beauty products seeks an experienced IT Support Manager to lead their support team. The role includes overseeing IT operations, managing the service desk, and ensuring a high level of customer satisfaction. Ideal candidates will have strong experience in managing IT teams, technical prowess in Microsoft 365 and Azure, and a commitment to continuous improvement. Join us to play a foundational role in our dynamic company with a rich history and exciting future.

Qualifications

• Proven experience managing an IT support team.
• Strong technical expertise in Microsoft 365 and Azure.
• Hands-on experience with Windows desktop support.

Responsibilities

• Lead and manage the IT support team.
• Oversee IT operations and technical issue resolution.
• Implement IT procedures and policies for efficiency.

Skills

IT service management

Customer service

Cyber security knowledge

Team leadership

Technical support

Tools

Microsoft 365

Azure

VMware

SQL

Job description

As the IT Support Manager your responsibilities will include but not limited to;

Responsibilities

• Lead and manage the IT support team, providing guidance, mentorship, and escalation support.
• Oversee day-to-day IT operations and ensure efficient resolution of technical issues.
• Drive high-quality, user‑centric customer service, ensuring the IT function meets service level expectations.
• Maintain and develop internal IT procedures, policies, and technical standards.
• Support the deployment and maintenance of new IT systems, software, and services.
• Contribute to IT strategy and continuous improvement initiatives across the business.
• Oversee Maintenance of IT infrastructure - Server Networks, Cloud platforms and data storage.
• Manage Day to day running of the IT service desk - ensuring prompt resolution and high level of customer satisfaction.
• Monitor and address potential vulnerabilities working closely with external partners as needed.
• Work with IT leadership to help shape the company's technology strategy.

Qualifications

• Proven experience managing and leading an IT support team - management experience is essential.
• Proven experience in an IT service desk or support role.
• Strong technical knowledge of Microsoft 365 and Azure.
• Good Windows & Linux environments understanding - VM Ware, SQL, Networking.
• Hands‑on experience with Microsoft Endpoint Manager, Windows desktop support, and network administration.
• Understanding of cyber security standards and frameworks (e.g. Cyber Essentials, ISO27001).
• Excellent communication, problem‑solving, and organisational skills.Strong understanding of IT governance, risk, and controls.
• Experience managing IT security and continuity processes.
• Ability to balance hands‑on technical support with leadership responsibilities.
• A proactive, engaging, and positive approach with a genuine enthusiasm for technology and team development.

About the Company

DCS Group is the UK's leading distributor, manufacturer, and exporter of health, beauty, and household brands. We are proud to be the exclusive UK partner for global names such as Procter & Gamble, Unilever, Kenvue, PZ Cussons, and SC Johnson, alongside our own Enliven brand. Our business is growing fast, with exciting developments in food distribution bringing brands like Whitworths and Danone into our portfolio. With over 30 years of continuous growth, we remain a family‑owned business that values people, passion, and performance. We operate from two fantastic sites: a 26‑acre head office and warehouse in Banbury, and a state‑of‑the‑art 100,000 sq. ft manufacturing facility in Redditch. Joining DCS means being part of a dynamic, supportive team, working with some of the world's biggest FMCG brands and helping us build the next big ones too.