IT Support Engineer – Windows & Microsoft 365, London

Law Business Research Limited; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading research and data company based in London is seeking an IT Support Engineer to provide comprehensive technical support across multiple offices. The ideal candidate will have 2 to 3 years of first-line experience and knowledge of Microsoft technologies like MS 365. Key responsibilities include desktop support, troubleshooting, and maintaining IT documentation. The role offers benefits like a birthday day off and an annual wellness allowance, fostering a collaborative and respectful workplace environment.

Benefits

Eye Care

Employee Assistance Programme

A day off for your birthday

Pension (4% employer contribution and 4% employee contribution)

Cycle to Work scheme

Season ticket loan

£350 annual wellbeing allowance for gym membership & fitness classes

Life assurance after 4 months

Private healthcare after 1 year’s service

Company socials e.g., Christmas and Summer parties

Access to Employee Affinity Networks

Mentoring scheme

Volunteering Day

Mortgage Advice

Qualifications

• 2 to 3 years of first-line support experience on the Windows platform.
• Ability to work on own initiative and prioritise workload.
• Enjoy speaking to and dealing with staff at all levels of the business.

Responsibilities

• Answering calls and emails from staff and providing initial guidance.
• Logging all issues raised in the service desk and updating end users.
• Coordinating with the Infrastructure Engineer and Head of IT for project-based work.

Skills

Desktop computer assembly

Experience of Microsoft Windows and Office package

Supporting a business network

Front-line support

Basic printing support

Education

Comptia A+, Network +, Windows or MS 365, CCNA qualifications

Tools

MS 365 Office suite

Active Directory

Azure

Office 365 Exchange

Office 365 SharePoint

Office 365MS Teams

Job description

A leading research and data company based in London is seeking an IT Support Engineer to provide comprehensive technical support across multiple offices. The ideal candidate will have 2 to 3 years of first-line experience and knowledge of Microsoft technologies like MS 365. Key responsibilities include desktop support, troubleshooting, and maintaining IT documentation. The role offers benefits like a birthday day off and an annual wellness allowance, fostering a collaborative and respectful workplace environment.