IT Support Engineer – Hybrid, Growth & Certs

Cathcart Technology; United Kingdom; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A well-established Managed Service Provider is looking for a talented IT Support Engineer in the UK. This role involves troubleshooting Microsoft environments, providing excellent customer support, and working closely with a dynamic team. Candidates should have previous IT support experience, excellent communication skills, and a valid driving licence. The position offers a hybrid working environment, competitive salary ranging from £25,000 to £30,000, quarterly bonuses, healthcare benefits, and training opportunities for professional growth.

Benefits

Competitive salary

Quarterly bonus opportunities

Healthcare

Pension

22 days holiday plus statutory public holidays

Flexible shifts

Funded certifications

Onsite parking

Qualifications

• Previous experience in an IT helpdesk or support role.
• Strong communication and customer-facing skills.
• Knowledge of internet technologies.
• Experience with Microsoft-based operating systems and end-user troubleshooting.
• Familiarity with UC or Microsoft Teams Direct Routing (a bonus, not essential).
• Good time management and confidence in triaging and resolving issues.
• Ability to work independently and as part of a busy, fast-paced team.
• A valid driving licence (essential).

Responsibilities

• Take full ownership of support tickets.
• Work directly with customers and collaborate with third-party providers.
• Join a well-structured on-call rota after training.

Skills

IT helpdesk or support experience

Strong communication skills

Knowledge of internet technologies

Microsoft operating systems troubleshooting

Familiarity with UC or Microsoft Teams

Good time management

Ability to work independently

Education

Driving licence

Job description

A well-established Managed Service Provider is looking for a talented IT Support Engineer in the UK. This role involves troubleshooting Microsoft environments, providing excellent customer support, and working closely with a dynamic team. Candidates should have previous IT support experience, excellent communication skills, and a valid driving licence. The position offers a hybrid working environment, competitive salary ranging from £25,000 to £30,000, quarterly bonuses, healthcare benefits, and training opportunities for professional growth.