IT Support Engineer - Deskside

DNV Germany Holding GmbH; United Kingdom; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading global service provider is seeking an IT Engineer to join their Digital Workplace team. This position focuses on delivering second-line IT support for hardware, software, and network issues across regions, ensuring high service standards and customer satisfaction. Candidates should possess a Bachelor’s degree in IT and a minimum of 3 years’ experience in IT support, alongside strong troubleshooting and vendor coordination skills. The role is based in the United Kingdom and emphasizes a collaborative and dynamic working environment.

Qualifications

• 3+ years of experience in deskside or second-line IT support.
• Strong troubleshooting skills for hardware and software issues.
• Knowledge of networking basics and server room standards.
• Understanding of GDPR and IT security policies.

Responsibilities

• Deliver second-line IT support for incidents and service requests.
• Diagnose and resolve hardware issues.
• Coordinate with Dell support for replacements.
• Provide basic end-user training.
• Monitor customer satisfaction and meet performance targets.

Skills

Deskside support

Troubleshooting hardware issues

Customer focused

Vendor coordination

Excellent communication skills

Education

Bachelor’s degree in IT or related field

Tools

BMC Remedy

Job description

AboutGSS

As the internal support organization for DNV and DNV owned companies, we deliver shared services within Human Resources, Finance, IT and Real Estate & Procurement to DNV globally. Our mission is to enable DNV to grow, succeed with its business goals and improve competitiveness. Customer experience is at the core of everything we do. GSS is responsible for many of the tools, processes and daily routines that create the backbone of DNV.

Global Shared Services IT (GSS IT) is the DNV IT organisation responsible for delivering a wide range of IT capabilities and services to business units, corporate units, and end-users worldwide. With over 400 employees globally, GSS IT serves as the internal IT service provider for DNV, playing a crucial role in system evaluation, development, and integration.

We are currently seeking an IT Engineer to join our Digital Workplace team based in Pune, India to provide second-line IT support to staff across India, Sri Lanka, and Bangladesh; ensuring exceptional service standards for hardware, software, and network-related issues. This role involves proactive and reactive problem-solving, adherence to SLAs, and collaboration with internal teams and vendors to maintain seamless IT operations.

Key responsibilities includes:

• Deliver second-line IT support for incidents and service requests.
• Diagnose and resolve hardware issues; coordinate with Dell support for replacements.
• Record all activities accurately in BMC Remedy.
• Collaborate with Real Estate & Procurement (Rem Proc) for office cabling design and IT setup during new office projects and relocations.
• Guide users and managers on IT hardware procurement via our procurement solution (Basware Cloud).
• Manage IT equipment purchasing and installation across regional offices.
• Ensure machines are under warranty; arrange replacements or renewals as needed.
• Implement processes for equipment disposal and recycling, including secure hard drive shredding and vendor certification.
• Provide basic end-user training and contribute to the knowledge base.
• Maintain organized server rooms and discard unused equipment.
• Monitor customer satisfaction and meet performance targets.
• Coordinate with server/network teams and vendors for maintenance and WAN provider access.
• Ensure compliance with GDPR and security policies.

DNP is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.

To maximize your chances, you need:

• Bachelor’s degree in IT, Computer Science, or related field.
• 3+ years of experience in deskside or second-line IT support.
• Experience with hardware diagnostics, vendor coordination, and IT asset management.
• Strong troubleshooting skills for hardware and software issues.
• Familiarity with IT service management tools (e.g., BMC Remedy).
• Knowledge of networking basics and server room standards.
• Ability to manage procurement processes and vendor coordination.
• Customer focused and solution oriented
• Excellent verbal and written communication skills (the working language is English).
• Understanding of GDPR and IT security policies.
• Ability to identify, resolve, mitigate and upscale issues as they occur.

Personal qualifications (but not exhaustive):

• You are passionate about service delivery.
• You are open minded, want to make an impact and are ready to go the extra mile to make it happen.
• You are confident in working in dynamic environment, managing change and willing to support colleagues through change life cycle.
• You are a team player and results oriented.
• You have experience in working with people from different cultures and geographies.
• You are honest, open and committed to DNV’s visions and values.

Security and compliance with statutory requirements in the countries in which we operate is essential for DNV. Background checks will be conducted on all final candidates as part of the offer process, in accordance with applicable country-specific laws and practices.