IT Support Engineer

IPSE; Greater London; Hybrid; GBP 18,000 - 30,000; Part time

Job summary

A non-profit membership organization in the UK is seeking a part-time IT Support Engineer to provide day-to-day support for internal systems and infrastructure. This hybrid role involves administration of Microsoft 365 services, support of Dynamics 365, and assistance with security compliance. Ideal for candidates early in their IT career, this position offers practical experience in a supportive setting. The role requires relevant IT certifications and strong troubleshooting skills.

Qualifications

• Relevant IT certification or degree in IT or Computer Science.
• Experienced using Microsoft Dynamics 365 and Microsoft cloud services.
• Strong troubleshooting skills across hardware and software.

Responsibilities

• Assist with the administration and support of Microsoft 365 services.
• Support our Dynamics 365 CRM environment.
• Monitor antivirus and update compliance.

Skills

Troubleshooting skills

Experience with Microsoft Dynamics 365

Understanding of cybersecurity fundamentals

Education

Relevant IT certification or degree

Tools

Microsoft 365

Azure AD

Power Platform

Job description

Job Title: IT Support Engineer

Location: Hybrid (Thursdays in central London office)

Contract: Part-time (21 hours - 3 days per week)

Salary: £18k (£30, 000 (pro-rata)

Reports to IT Manager

Overview

IPSE, the UK’s only not-for-profit membership organisation representing the self-employed, is seeking a part-time IT Support Engineer to join the technology team and support the day-to-day running of our internal systems and infrastructure.

This is a hands-on role, providing day-to-day support, troubleshooting, and assisting with system updates, security checks, and data integrity. This role reports to the Information Technology Manager.

It is ideal for someone early in their IT career or returning to work, who is keen to build practical skills in a supportive environment.

Key Responsibilities

Infrastructure and Systems Administration

• Assist with the administration and support of Microsoft 365 services
• Manage user accounts, licenses, and MFA using Azure AD / Entra ID
• Support onboarding/offboarding, device setup, and endpoint compliance
• Assist with regular audits and reviews of access permissions and group policies

Systems and Data Support

• Support our Dynamics 365 CRM environment - maintaining data quality, user access, and integrations
• Run ad hoc data extracts and contribute to reporting projects
• Assist with testing and documenting changes to fields, forms, or workflows
• Work with internal teams and external partners to troubleshoot system-related issues
• Security and Compliance
• Monitor antivirus, update compliance, and endpoint protection
• Support compliance checks (e.g. GDPR, retention schedules, backups)
• Help maintain business continuity documentation and support disaster recovery readiness
• Support implementation of best practices aligned to Cyber Essentials/ISO Standards

Required Skills and Experience

• Relevant IT certification (e.g. CompTIA A+, Microsoft Fundamentals such as AZ-900, MS-900, or SC-900) or an undergraduate degree in IT, Computer Science, or related discipline. Equivalent practical experience will also be considered.
• Experienced using Microsoft Dynamics 365 (model-driven apps, forms, fields, permissions) and Microsoft cloud services.
• Familiarity with license management processes and Microsoft Admin Center configuration
• Strong troubleshooting skills across hardware, software, and user support in a hybrid or remote environment
• Understanding of cybersecurity fundamentals and management tools

Desirable

• Sound understanding of GDPR, data protection practices, or standards such as ISO/Cyber Essentials
• Passion in automation or data tools such as Power Platform (Power Automate, Power BI)
• Experience liaising with external IT vendors or support providers

Apply by email below