IT SUPPORT ENGINEER (1ST/ 2ND LINE)

iO Associates; Portishead; Hybrid; GBP 30,000; Full time

Job summary

A leading technology provider in Portishead is seeking an IT Support Engineer (1st/2nd Line) for a permanent position. This hands-on role involves maintaining and supporting IT infrastructure such as servers and networks, with a focus on ensuring reliable operations. Ideal candidates will have previous experience in a support role and possess strong troubleshooting skills. Rotational night shifts are required, along with knowledge of ITIL best practices. Competitive salary of up to £30K per annum offered.

Qualifications

• Willing to work in Nights (Rotational Shifts).
• Previous experience in a Level 1/2 support role.
• Strong proficiency in troubleshooting hardware and software issues.

Responsibilities

• Maintain and support IT infrastructure including servers and networks.
• Ensure reliable day-to-day operations.

Skills

Troubleshooting hardware and software issues

ITIL framework knowledge

Problem-solving skills

Tools

VMware

Hyper-V

Azure

AWS

Job description

IT SUPPORT ENGINEER (1ST/2ND LINE)

PERMANENT

PORTISHEAD - HYBRID

ROTATIONAL SHIFTS

UP TO £30K PER ANNUM

An IT Support Engineer (1st/2nd Line) is required for a leading technology provider specialising in managed IT services, cybersecurity, and infrastructure solutions for organisations ranging from SMEs to global enterprises.

This is a hands‑on support role ideal for individuals with a strong technical foundation and a passion for problem‑solving in fast‑paced IT environments. You will be responsible for maintaining and supporting IT infrastructure including servers, networks, and core systems‑to ensure reliable day‑to‑day operations.

Requirements

• Willing to work in Nights (Rotational Shifts)
• Previous experience in a Level 1/2 support role.
• Strong proficiency in troubleshooting hardware and software issues.
• Knowledge of ITIL framework and service management best practices

Desirable skills (not essential)

• MCP or CCNA certifications.
• VMware or Hyper‑V certification.
• Cloud accreditation (Azure/AWS).

Join us and hit the ground running! Interviews happening soon.

Apply now or send your CV at