IT Support Engineer

Damia Group; Remote; GBP 45,000 - 65,000; Full time

Job summary

A leading global technology organization is looking for a Duty Engineer to ensure the proactive monitoring and maintenance of complex global systems. You will be part of a 24/7 operational environment, working closely with engineering teams, responding to incidents, and troubleshooting network issues. The ideal candidate should have strong networking and security experience, alongside relevant certifications. This role offers competitive salary and ongoing development opportunities.

Benefits

Competitive salary and benefits package

Ongoing training and career development opportunities

Structured shift patterns with clear operational ownership

Qualifications

• Proactive monitoring and support of complex global systems and networks.
• Responding to incidents, performing detailed troubleshooting.
• Assisting with security monitoring and threat detection.

Responsibilities

• Monitor and support live production systems within a 24/7 duty rota.
• Respond to incidents, alarms and service degradations in line with SLAs.
• Perform fault diagnosis, root cause analysis and incident reporting.

Skills

CCNA or equivalent networking certification

Strong experience across LAN, MAN/Campus Networking

Solid understanding of BGP, MPLS, VPLS and VPN technologies

Experience with Software Defined Networking (VMware NSX)

Exposure to security systems, including IDS/IPS administration

Windows infrastructure expertise including Active Directory

Virtualisation experience with VMware vSphere

Knowledge of VoIP platforms (Asterisk)

Experience with SIEM and monitoring tools

Familiarity with telemetry and observability tools such as OpenTelemetry

Linux administration, including security patching

Automation and scripting skills using PowerShell

Experience working in a NOC, SOC or Duty Engineer role

Strong troubleshooting mindset

Job description

Damia Group is partnering with a leading global technology organisation to recruit a Duty Engineer for a highly available, 24/7 operational environment supporting business-critical communications and infrastructure services worldwide.

Standard office hours with an on-call rota.

"This role requires the successful candidate to undergo and be eligible for UK Security Vetting at DV level. Clearance sponsorship will be provided where required. Due to the nature of the work, candidates should meet the relevant residency requirements (10 years in the UK). If applicable, Reserved Post nationality restrictions will be confirmed by the client. Damia is committed to inclusive recruitment and welcomes applicants from all backgrounds."

This is an excellent opportunity for a technically strong engineer with broad infrastructure, networking and security experience who thrives in an operational role and enjoys working at the heart of live service delivery.

The Role

As a Duty Engineer, you will be responsible for the proactive monitoring, support and maintenance of complex global systems and networks. Acting as a key escalation point, you will respond to incidents, perform detailed troubleshooting and work closely with engineering and service teams to ensure high levels of availability and performance.

Key Responsibilities

• Monitor and support live production systems within a 24/7 duty rota
• Respond to incidents, alarms and service degradations in line with SLAs
• Perform fault diagnosis, root cause analysis and incident reporting
• Support LAN, MAN and campus network environments
• Assist with security monitoring, threat detection and remediation activities
• Coordinate and communicate effectively during major incidents
• Carry out routine operational tasks, system checks and maintenance
• Contribute to continuous service and process improvement initiatives

Skills & Experience

• CCNA or equivalent networking certification
• Strong experience across LAN, MAN/Campus Networking environments
• Solid understanding of BGP, MPLS, VPLS and VPN technologies
• Experience with Software Defined Networking (VMware NSX) and SD-WAN
• Exposure to security systems, including IDS/IPS administration
• Windows infrastructure expertise including Active Directory, ADFS, PKI, DNS, DHCP, GPO, RDS, WSUS and WAP
• Virtualisation experience with VMware vSphere, ESXi and VMware Cloud Foundation
• Knowledge of VoIP platforms (Asterisk)
• Experience with SIEM and monitoring tools, including System Centre Suite and Splunk Enterprise / ES / ITSI
• Familiarity with telemetry and observability tools such as OpenTelemetry and Telegraf
• Linux administration, including security patching and system hardening
• Automation and scripting skills using PowerShell, Ansible and GitLab
• Experience working in a NOC, SOC or Duty Engineer role within a 24/7 environment
• Strong troubleshooting mindset with the ability to remain calm under pressure

What's on Offer

• Opportunity to work within a globally distributed, mission-critical environment
• Exposure to cutting-edge networking, cloud and security technologies
• Structured shift patterns with clear operational ownership
• Ongoing training and career development opportunities
• Competitive salary and benefits package

If you're a technically driven Duty Engineer looking to work at the centre of global operations and infrastructure support, we'd love to hear from you.

Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003.