IT Support Engineer

Express Recruitment; Nottingham; On-site; GBP 27,000 - 32,000; Full time

Job summary

A logistics firm in Nottingham is looking for an IT Support Technician. The role involves providing IT assistance, maintaining hardware and software, and actioning support tickets. The ideal candidate has 1st and 2nd line IT support experience and strong communication skills. Offering a salary of up to £32,000 per annum plus benefits.

Benefits

Generous benefits package

Company pension

Life assurance schemes

Free offsite parking

Qualifications

• Experience in IT support with 1st and 2nd line responsibility.
• Interest in IT and supporting colleagues.
• Strong communication skills.

Responsibilities

• Act as the first point of escalation for IT issues.
• Prioritise and action support tickets.
• Maintain IT hardware and software.

Skills

1st and 2nd line IT support experience

Genuine passion for IT

Communication skills (written and verbally)

Experience with CRM Systems (Salesforce)

Full UK driving licence

Job description

Express Recruitment are delighted to be representing a Logistics Firm based in Nottingham who are looking to hire an IT Support Technician to join their team and join an environment that offers internal promotion and progression whilst emphasising being social with regular social events and benefits.

The successful candidate will act as the first point of escalation and provide general assistance for IT on site and complete tasks including actioning support tickets, maintaining company hardware and software, logging incidents and requests, and liaising with third party IT services.

To apply, candidates will need 1st and 2nd line IT experience, a genuine passion for IT and support, and communication skills. Whilst a driving licence isn’t required to apply for the role, having one plus access to a car is highly desirable due to location of the office.

In return, they are offering a competitive salary of up to c£32,000 per annum D.O.E and a generous benefits package that includes company pension and life assurance schemes, free offsite parking nearby to the office, and more!

Responsibilities

• Act as the first point of escalation and assistance for all employees on site
• Prioritise and action tickets from receiving them through to completion
• Maintain company’s IT hardware, software, and services
• Log and categorise incoming incidents and requests
• Liaise with third party IT service providers
• Provide support both remotely and in-office
• Ensure anti-virus software is up to date

Skills & Experience

• 1st and 2nd line IT support experience
• Genuine passion and interest for IT, supporting colleagues, and cyber security
• Communication skills both written and verbally
• Experience administrating CRM Systems (Salesforce) is highly desirable
• Full UK driving licence is highly desirable

About Express Recruitment

Express Recruitment has been offering exceptional recruitment solutions across the East Midlands since 1987, “exceeding expectations every time” of over 267,000 candidates.

We supply a diverse range of sectors including Engineering, Technology, Professional Services, Languages, Sales & Marketing, Call Centres, Commercial, Manufacturing, Local Authority, NHS, Education and Voluntary organisations.

Vacancy Summary

Hours: Full Time, Monday – Friday, 9:00am – 5:00pm

Salary: Up to c£32,000 per annum D.O.E

Job Type: Full Time, Permanent

Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency.