IT Support Engineer

Set2Recruit Careers; Highweek; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

A recruitment agency is seeking an IT Support Engineer to join a collaborative IT team in Highweek, England. You will provide professional technical support across multiple sites, manage projects, and aid in the rollout of new technologies. This full-time role offers a salary of up to £35,000 and 25 days of annual leave, rising to 29 days after 5 years.

Benefits

25 days annual leave, rising to 29

Bank holidays

Qualifications

• Experience in providing IT support in a fast-paced environment.
• Ability to manage multiple sites and a diverse range of end users.
• Knowledge of IT systems and processes.

Responsibilities

• Provide professional telephone, remote, and on-site IT support to staff and students.
• Serve as an escalation point for complex technical issues.
• Monitor, maintain, and troubleshoot key systems and processes.
• Deliver training on new and existing systems.

Skills

Technical troubleshooting

Customer service

Project management

Training delivery

Job description

IT Support Engineer Role

Salary: Up to £35,000 DOE

Contract: Full-time(37 hours per week)

Location: Newton Abbot, with travel to additional sites

Annual Leave: 25 days (rising to 29 after 5 years) + bank holidays

Start Date: As soon as possible

Overview

Our client is seeking an IT Support Engineer to join their collaborative and forward-thinking IT team. Supporting multiple sites and over 6,000 end users, this role offers the opportunity to influence technical delivery, drive innovation, and make a meaningful impact across a diverse organisation.

You will play a key role in providing high-quality technical support, managing projects, and supporting the rollout of new technologies across the organisations schools and training environments.

Key Responsibilities

Provide professional telephone, remote, and on-site IT support to staff and students

Serve as an escalation point for complex technical issues

Monitor, maintain, and troubleshoot key systems and processes

Deliver training on new and existing systems in partnership with the internal training coordinator

Produce clear documentation and maintain accurate records of completed work<...