IT Support Engineer

Major Recruitment; Glasgow; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prominent IT recruitment agency seeks an IT technical support specialist to join a new team. The role will involve supporting three core sites in Glasgow, Scunthorpe, and Burton. Candidates should have experience with troubleshooting 1st or 2nd line enquiries, as well as skills in O365 and Windows 10. This position offers the chance to work with networking systems including routers, switches, and VOIP setups. Ideal for those looking to expand their expertise in a dynamic environment.

Qualifications

• Proven ability to problem solve and troubleshoot effectively.
• Experience in technical support for commercial environments.
• Exposure to core networking systems.

Responsibilities

• Support IT specialist team across core locations.
• Collaborate with IT manager for resolution of issues.
• Work on networking systems including routers and switches.

Skills

Technical support

Troubleshooting (1st/2nd line)

O365

Windows 10

Firewall security

Tools

Network routers

Switches

VOIP systems

Job description

Major IT have partnered with a global player in the FMCG and Food Manufacturing business.

As a business, my client operates across 8 national UK sites covering international food production and supply chain management into 17 countries worldwide.

This is a brand new role to bring inhouse a fully functional IT specialist team to support my clients 3 core sites in Glasgow, Scunthorpe and Burton.

The ideal person will come from a similar IT technical support vertical, ideally with some commercial troubleshooting of 1st or 2nd line level enquiries, with working knowledge of O365, Windows 10 including servers 2016/19 and firewall security exposure.

You will have a proven ability to problem solve and work effectively with the internals teams including close collaboration with the IT manager based at the Burton office.

This is an opportunity to gain wider experience working with core networking systems including routers, switches, WiFi backups and VOIP systems.