IT Support Engineer

Henderson Scott Limited; England; Hybrid; GBP 30,000 - 36,000; Full time

Job summary

A leading managed services provider in the UK is seeking a 2nd Line IT Support Engineer to provide top-tier IT support. This hybrid role balances home and office-based work while offering the chance to engage with diverse technologies and a supportive team environment. Candidates should have strong experience with Microsoft Windows Server and Office 365, as well as networking skills. The position offers a competitive salary of up to £36,000 and provides opportunities for career development.

Benefits

Competitive salary up to £36,000

Hybrid working model

Career development opportunities

Qualifications

• Extensive experience in IT support, especially in Windows environments.
• Familiarity with cloud services and virtualisation technologies.
• Proven track record of resolving technical issues.

Responsibilities

• Provide 2nd line support for client IT environments.
• Troubleshoot and resolve technical issues promptly.
• Assist with server installations and migrations.
• Configure and maintain networking equipment.
• Support Microsoft 365, Azure, and virtualisation environments.
• Contribute to backup and IT projects.

Skills

Strong experience with Microsoft Windows Server

Proficiency in Office 365

Networking knowledge: routers, switches, firewalls

Virtualisation experience (VMware or Hyper-V)

Excellent problem-solving skills

Customer-focused attitude

Tools

Microsoft Exchange

Azure Entra ID

Job description

Overview

Are you an experienced IT Support Engineer looking to take the next step in your career? Our client, a leading MSP, is expanding their team and seeking a 2nd Line IT Support Engineer to deliver top-tier IT support and solutions to a variety of clients. This is a hybrid role, combining home & office-based and on-site work, offering excellent exposure to diverse technologies and a supportive, professional team.

What you\'ll do

• Provide 2nd line support for client IT environments, including servers, networks, and cloud services
• Troubleshoot and resolve technical issues efficiently and professionally
• Assist with server installations, migrations, and ongoing maintenance
• Configure and maintain networking equipment, including routers, switches, and firewalls
• Support Microsoft 365, Azure, and virtualisation environments
• Contribute to backup, security, and IT projects across client sites

What we\'re looking for

• Strong experience with Microsoft Windows Server and Exchange
• Proficiency in Office 365, Azure Entra ID, and desktop OS support
• Networking knowledge: routers, switches, firewalls
• Virtualisation experience (VMware or Hyper-V)
• Excellent problem-solving skills and a customer-focused attitude
• Driving licence and willingness to travel to client sites when required

Why join them?

• Competitive salary up to £36,000
• Hybrid working - balance of home working, office and client sites
• Opportunity to work with a dynamic, growing MSP
• Career development and exposure to modern technologies

If you\'re a hands-on IT professional looking to grow your career while working on exciting projects in a collaborative environment, apply today!