IT Support Engineer

Inventive Consultants Ltd; City Of London; On-site; GBP 25,000 - 28,000; Full time

Job summary

A London-based IT consultancy is seeking an IT Support Engineer to maintain and support client IT infrastructure while proactively resolving issues. The role requires strong communication and client-facing skills, along with a solid understanding of Microsoft technologies. This position offers opportunities for growth within an expanding firm.

Qualifications

• Understanding of Windows Server versions is essential.
• Familiarity with Office365/M365 and Azure is required.
• Basic knowledge of Mac OSX will be useful.

Responsibilities

• Collect customer requirements to provide tech solutions.
• Support servers, desktops, routers, firewalls, etc.
• Visit clients when needed within London.

Skills

Client-facing skills

Excellent communication

Problem-solving

Technical troubleshooting

Tools

Windows Server 2016/2019/2022

Office365/M365

Azure

Hyper-V

Windows 10/11

Mac OSX

Active Directory

DNS/DHCP/TCP/IP/VPN knowledge

Linux operating systems

Job description

IT Support Engineer / Junior Consultant

London, England

£25,000 to £28,000

An opportunity is available for a confident, well-presented IT Support Engineer to move into consultancy within a London based IT consultancy, who offer businesses professional IT support services and project implementation.

As an IT Consultant, your focus will be on maintaining and supporting the client s IT infrastructure, planning and implementing new technology projects with realistic expectations of customer budgets.

You must be well-presented, have excellent communication skills, both written and verbal, and strong client facing skills. A willingness to take ownership of issues and a commitment to providing excellent customer service is also key.

This is the ideal role for a motivated professional, with a strong skill set that includes experience of Microsoft Cloud, Desktop and Server products looking to further their career.

The ability to find solutions to technical problems that you have not had previous experience of solving by utilising search engines and forums.

The successful applicant will have the opportunity to progress within an expanding company and grow their skills in other technical areas such as VOIP, IP CCTV and AV.

Responsibilities:

• Collect customer requirements and work with the team to provide technology solutions.
• Providing efficient customer support for servers, desktops, routers, firewalls, applications and client networks.
• Although predominantly office-based, you will visit clients in the London area, when required.
• Update client notes in a clear and methodical manner.
• Update and track issues using ticketing software.
• Provide time information for billing.

To be considered for this position, you must have some of the skill sets outlined below. Where we ask for knowledge, we expect an understanding of the relevant technology not necessarily hands on experience:

• Experience with Windows Server 2016, 2019 and 2022.
• Experience with Office365/M365 and Azure.
• Experience with Hyper-V.
• Experience of Windows 10 and 11 desktop operating systems.
• Basic Knowledge of Mac OSX operating systems.
• Experience with Windows Active Directory.
• Knowledge of Windows File / Exchange Servers.
• Knowledge of networking, DNS, DHCP, TCP/IP and VPN.
• Experience of troubleshooting and fault finding.
• Experience with hardware maintenance and repair.
• Experience with backup and antivirus software solutions.
• Knowledge of Linux operating systems.

If this IT Support Engineer sounds like the ideal next step to grow your career, then apply today.