IT Support Engineer

ECM Selection (Holdings) Limited; Cambridge; On-site; GBP 80,000 - 100,000; Full time

Job summary

A technology company in Cambridge is looking for an IT Support Engineer to provide comprehensive support from 1st to 3rd line for over 100 users. The ideal candidate will have hands-on experience with Microsoft 365, Intune, and Active Directory, as well as strong troubleshooting and diagnostic skills. You must be willing to work full-time from the office and possess full UK work permission. Competitive salary and benefits are offered.

Benefits

Competitive salary

Benefits

Qualifications

• Experience in 1st to 3rd line IT Support for 100+ users.
• Skills in configuring and troubleshooting enterprise technologies.
• Ability to build client and server machines.

Responsibilities

• Provide user support and troubleshooting for various technologies.
• Conduct diagnostics and root cause analysis when needed.
• Work full time from the office in Cambridgeshire.

Skills

Microsoft 365

Intune

Autopilot

Windows Server

Active Directory

Veeam

PowerShell

Networking

Job description

About the Role

Microsoft stack, user and systems support, 1st to 3rd line, tech company

Cambridgeshire, office-based; to £competitive + benefits

Key Responsibilities & Qualifications

This role would suit an IT Support Engineer with expertise supporting Microsoft 365, Intune, Autopilot, Windows Server, Active Directory, Veeam and MDM. Depth will range from 1st line user support and day-to-day troubleshooting to 3rd line diagnostics and root cause analysis.

Your CV will be indicative of your:

• Recently applied skills in 1st to 3rd line IT Support - sufficient to serve 100+ users as part of a team
• Expertise configuring, maintaining and troubleshooting relevant technologies for the enterprise
• Client and server machine build skills
• PowerShell scripting skills
• Experience with network configuration (routers, switches, firewalls)
• Appreciation for the differences in applying these skills within a technology company in a lasting role, rather than as an external support firm

To be considered, your application will also highlight your willingness to work full time in the office, ease of commute to/within Cambridgeshire, and full existing UK work permission without time‑limit or sponsorship.

Only the strongest applicants may be progressed. Additional beneficial experience includes more extensive automated deployment, scripting, security and compliance.

Keywords

IT Support, 1st line, 2nd line, 3rd line, Microsoft 365, Intune, Autopilot, Windows Server, Active Directory, Veeam, MDM, PowerShell, networking, security, compliance, Cambridgeshire

How to Apply

Please apply (quoting ref: CV27551) only if you are eligible to live and work in the UK. By submitting your details you certify that the information you provide is accurate.