IT Support Engineer

iO Associates; Bristol; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading IT company in Bristol is seeking an IT Support Engineer (1st/2nd Line) to join their team. The role involves providing technical support, maintaining IT infrastructure, and assisting in IT project delivery. Ideal candidates should have strong troubleshooting experience and communication skills. This position offers great career advancement in a supportive environment.

Qualifications

• Hands-on experience troubleshooting IT issues.
• Proactive attitude with a focus on problem-solving and learning.

Responsibilities

• Maintain and support IT infrastructure, including servers and networks.
• Deliver and assist with IT projects to implement new technologies.
• Apply security measures to protect client networks.

Skills

Troubleshooting IT issues

Strong communication skills

Problem-solving attitude

Education

MCP or CCNA certification

VMware or Hyper-V certification

Cloud accreditation

Job description

Overview

IT Support Engineer (1st/2nd Line) — Full-time / Permanent
Onsite - Portishead
Up to £30k

iO Associates is working with an IT company in Bristol that is looking for a First/Second Line Support Engineer to join their team. In this role, you will provide technical support to clients, resolve IT issues, and contribute to the delivery of IT projects.

Responsibilities

• Maintain and support IT infrastructure, including servers, networks, and related systems.
• Deliver and assist with IT projects, helping clients implement new technologies and strengthen their IT environments.
• Apply and monitor security measures to protect client networks from threats.

Requirements

• Hands-on experience troubleshooting IT issues.
• Strong communication skills to work effectively with clients.
• Proactive attitude with a focus on problem-solving and learning.

Desirable skills (not essential)

• MCP or CCNA certifications.
• VMware or Hyper-V certification.
• Cloud accreditation (Azure/AWS).

This role will give the right person great career advancement and development opportunities, so if you would like the chance to progress your career with a growing company then don't hesitate to apply!