IT Support Engineer

Ignite Digital; Bristol; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading international professional services firm in the UK is seeking an IT Support Engineer specializing in End User Computing. You will be pivotal in supporting Microsoft SCCM and Intune across various devices, ensuring system integrity, and troubleshooting issues. The ideal candidate should have strong proficiency with Windows PowerShell, Active Directory, and experience in managing both iOS and Android environments. This role offers a flexible hybrid working arrangement and a comprehensive benefits package.

Benefits

Flexible hybrid working

Annual discretionary bonus

Generous annual leave

Private medical and dental insurance

Cycle to work scheme

Discounted gym memberships

Qualifications

• Experience as an Infrastructure Desktop Analyst or similar role with solid understanding of Microsoft SCCM and some familiarity with Intune.
• Strong knowledge of Windows operating systems and application installations.
• Proficiency in scripting, particularly in Windows PowerShell, for efficient application distribution and system management.
• Understanding of Active Directory administration.

Responsibilities

• Serve as the initial point of contact for support and troubleshooting via the ServiceNow ticketing system.
• Handle third-line support for all hardware and applications.
• Monitor and report using Microsoft SCCM & Intune, with a focus on application deployment and security updates.
• Manage SCCM tasks, including task sequences, OS images, and driver packages.

Skills

Microsoft SCCM

Windows PowerShell

Intune

Troubleshooting

Active Directory

iOS and Android Management

Documentation

ServiceNow

Job description

Are you a talented IT Support Engineer specialising in End User Computing?

You will play a pivotal part in providing support for Microsoft SCCM & Intune across Windows and iOS devices for a leading international professional services firm.

The role.

As an IT Support Engineer your role will be critical in helping to support and maintain all EUC across all our clients global IT estate.

This will include:

• Serving as the initial point of contact for support and troubleshooting via the ServiceNow ticketing system.
• Handling third-line support for all hardware and applications.
• Monitoring and reporting using Microsoft SCCM & Intune, with a focus on application deployment and security updates.
• Managing SCCM tasks, including task sequences, OS images, driver packages, and boot images.
• Deploying Windows PowerShell for maintenance tasks and application distribution.
• Administering Entra AD and Active Directory groups and security groups, showcasing a strong understanding of AD administration.
• Creating and managing Group Policy Objects.
• Managing iOS & Android applications via Intune and Apple Business Manager.
• Contributing to documentation, communication of configuration changes, and continuous improvement efforts.
• Assisting in defining the technical roadmap and continuous improvement initiatives aligned with the digital data strategy.
• Demonstrating logical and analytical thinking and effectively interpreting and conveying complex technical information to non-technical users.

About you.

We are looking for an IT Support Engineer with skills and experiences that include

• Experience as an Infrastructure Desktop Analyst or similar role with a solid understanding of Microsoft SCCM and some familiarity with Intune.
• Strong knowledge of Windows operating systems and application installations.
• Experience managing iOS and Android devices via Intune.
• Proficiency in scripting, particularly in Windows PowerShell, for efficient application distribution and system management.
• Familiarity with SCCM tasks such as task sequences, OS images, driver packages, and boot images.
• Understanding of Active Directory administration.
• Proven ability to provide 2nd/3rd line support and effective troubleshooting using the ServiceNow ticketing system.
• Dedication to documentation, communication of configuration changes, and adherence to internal compliance and IT governance standards.

The benefits.

Our client offers a collaborative, supportive and friendly working environment. Also on offer is a generous and comprehensive bonus and benefits package.

As its IT Support Engineer, you can expect

• Flexible hybrid working (2/3 days in Bristol office).
• Annual discretionary bonus.
• Generous annual leave allowance.
• Income protection, life assurance, critical illness cover.
• Private medical and dental insurance.
• Cycle to work scheme, discounted gym memberships.
• Our client is a leading employer recognised for diversity and inclusion it has been recognised for being a top employer for women and working families.

To be part of a leading international firm transforming the world of professional services, apply now!

Ignite Digital Talent are committed to creating equal opportunities, and welcome job applications from all who are qualified and eligible to working in the UK, regardless of colour, ethnic or national origin, race, gender, sex, disability, age, sexual orientation, religious or political beliefs, marital status, or family circumstances.