IT Support Desk Apprentice

AJ Walter Aviation; Horsham; On-site; GBP 18,000 - 25,000; Full time

Job summary

A global aviation company based in Horsham is seeking an enthusiastic IT Support Desk Apprentice. This role offers hands-on training and mentoring from experienced IT professionals while providing real-world experience. Responsibilities include resolving IT queries, supporting hardware and software issues, and maintaining IT systems. Ideal candidates should have a passion for technology and good communication skills. This position provides opportunities for growth within a supportive and innovative team.

Benefits

Team fun budget

Free access to LinkedIn Learning

Onsite gym and restaurant

Discretionary bonus

Private healthcare

Relocation support

Qualifications

• A genuine passion for IT and technology.
• Organised, proactive, and able to work as part of a team.
• Basic knowledge of IT systems is helpful but not essential.

Responsibilities

• Acting as the first point of contact for IT queries from staff.
• Supporting colleagues with hardware, software, and network issues.
• Logging and managing support tickets, ensuring timely resolution.
• Assisting with setting up new users and devices.
• Helping maintain IT systems, equipment, and security protocols.

Skills

Problem-solving skills

Good communication skills

Teamwork

Organised

Passion for technology

Job description

Overview

We are looking for an enthusiastic and motivated IT Support Desk Apprentice to join our busy IT team. This role is perfect for someone who loves solving problems, has a genuine interest in technology, and wants to build a career in IT support. As an apprentice, you'll receive hands-on training, mentoring from our experienced IT professionals, and study towards a nationally recognised qualification, all while earning and gaining real-world experience in a global aviation company.

What you'll be doing

• Acting as the first point of contact for IT queries from staff across the business
• Supporting colleagues with hardware, software, and network issues (laptops, phones, printers, etc.)
• Logging and managing support tickets, ensuring timely resolution
• Assisting with setting up new users and devices
• Helping maintain IT systems, equipment, and security protocols
• Learning from our IT experts while developing your own technical and customer service skills

Requirements

• A genuine passion for IT and technology
• Problem-solving skills and a willingness to learn
• Good communication and people skills
• Organised, proactive, and able to work as part of a team
• Basic knowledge of IT systems (helpful but not essential - training provided)

Why join us?

We are AJW. We connect, supply, and deliver. We\'re proud to be part of an industry that connects the world. At AJW, we\'re more than just a business—we\'re a global team shaping the future of aviation. We connect, supply, and deliver to keep the world moving, and we invest in the people who make it happen. When you join us, you\'ll be part of an innovative, supportive, and inclusive workplace where you can grow and thrive. Here\'s what we offer:

• A team fun budget to bring colleagues together
• Free access to LinkedIn Learning to support your development
• Opportunities to take part in charity events, volunteering, and community projects
• A modern office with an onsite gym, bike-to-work scheme, and a great restaurant
• A discretionary bonus and private healthcare
• Relocation support if you\'re moving closer to our HQ

We encourage five days a week in the office to strengthen teamwork, collaboration, and development. However, we understand personal circumstances vary, and we support flexibility where needed. Some roles may require more in-office presence to meet business needs, but we\'re committed to finding the right balance for our team.

Watch the video below to discover who we are, what we do, and why AJW could be the perfect place for your next career move.

To recruitment agencies: AJW Group will not accept unsolicited or speculative agency CV\'S and will not be responsible for any fees related to unsolicited CVs.