IT Support Apprentice: Hands-On Tech & Growth Path

Amazon; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading technology company in Birmingham is seeking an IT Support Apprentice to provide first and second-line technical support. This role involves maintaining IT hardware, resolving software issues and gaining hands-on experience in a fast-paced environment. The apprenticeship lasts 18 months, combining practical work and structured learning. Ideal candidates possess strong analytical skills and a proactive approach to problem-solving. Join a dynamic team and develop valuable IT skills while earning a recognized qualification.

Qualifications

• Must be 18 years or older before the start date.
• Have lived in the UK or EEA for the last 3 years.
• GCSE English and Maths at grades 3 or above.

Responsibilities

• Provide first and second‑line technical support.
• Install, configure, and maintain IT hardware and software.
• Respond to and resolve IT issues promptly.

Skills

Analytical skills

Problem-solving skills

Communication skills

Attention to detail

Education

Minimum of 3 GCSEs at grades 4 or above

Tools

Diagnostic tools

Job description

A leading technology company in Birmingham is seeking an IT Support Apprentice to provide first and second-line technical support. This role involves maintaining IT hardware, resolving software issues and gaining hands-on experience in a fast-paced environment. The apprenticeship lasts 18 months, combining practical work and structured learning. Ideal candidates possess strong analytical skills and a proactive approach to problem-solving. Join a dynamic team and develop valuable IT skills while earning a recognized qualification.