IT Support Apprentice: First-Line Tech Hero in Birmingham

Atos SE; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global digital transformation leader is seeking an IT Support Desk Agent apprentice in Birmingham. You will be responsible for communicating with clients, troubleshooting their IT issues, and logging faults. This is an excellent opportunity for individuals without prior IT experience but a passion for technology. Upon completion of the apprenticeship, there may be opportunities to advance into areas like AI and Cyber Security.

Benefits

25 days annual leave + bank holidays

Private medical insurance

Employee discounts (retail, cinema, travel)

Qualifications

• Excellent verbal and written English skills are required for clear communication.
• A genuine interest in IT, computers, and how technology works is crucial.
• A logical mind that excels in problem-solving and troubleshooting.

Responsibilities

• Answer incoming calls, emails, tickets, and web chats from clients regarding IT issues.
• Log details of faults and requests into the Service Management tool.
• Diagnose and resolve basic technical issues like password resets and software installation.

Skills

Communication

Problem Solving

Passion for Tech

Empathy

Team Player

Education

Maths and English GCSE – Grade 4/C or above

Job description

A global digital transformation leader is seeking an IT Support Desk Agent apprentice in Birmingham. You will be responsible for communicating with clients, troubleshooting their IT issues, and logging faults. This is an excellent opportunity for individuals without prior IT experience but a passion for technology. Upon completion of the apprenticeship, there may be opportunities to advance into areas like AI and Cyber Security.