IT Support Analyst - onsite

NTT DATA, Inc.; Northern Ireland; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading global technology company is seeking a skilled individual for on-site technical support. This role requires expertise in desktop management, strong troubleshooting skills, and proficiency in the Windows operating system. Candidates must be fluent in English and possess relevant experience or certifications like A+. The position is based in Belfast with a focus on customer satisfaction and technical excellence.

Benefits

Comprehensive benefits package

Qualifications

• Proficient in Windows operating system environment.
• Knowledge of Linux/Unix operating systems may be required.
• Fluent in English, both spoken and written.
• A+ desktop or equivalent skill set is required.

Responsibilities

• Reviews, troubleshoots and approves operational quality of desktops.
• Installs, maintains and optimizes desktop configurations.
• Diagnoses and resolves product performance problems.
• Performs maintenance and repair services.
• Ensures customer satisfaction with preventive maintenance advice.

Skills

Troubleshooting

Installation

Customer service

Technical support

Windows operating system

Fluency in English

A+ certification

Education

Relevant experience or equivalent combination of education and work experience

Job description

Overview

Responsible for on-site installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals. Serves as company liaison with customer on administrative and technical matters.

Key Skills

• Reviews, troubleshoots and approves operational quality of desktops, notebooks, printers, and associated peripherals


• Installs, maintains and optimizes desktop /notebook configurations at customer sites


• Diagnoses and resolves product performance problems


• Performs maintenance and repair services


• Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance


• Instructs customers in the operation and maintenance of the system

Technical Skills

• Relevant experience or equivalent combination of education and work experience


• Proficient in Windows operating system environment; knowledge of Linux/Unix operating systems may be required


• Fluent in English, both spoken and written


• A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required

Location

This role requires you to work fully on client site (Monday-Friday) in Belfast.

Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

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