IT Support Analyst

Tria; Eastleigh; On-site; GBP 25,000 - 30,000; Full time

Job summary

A technology company based in Southampton is seeking an IT Support Analyst to provide front-line technical support. Key responsibilities include managing IT queries, troubleshooting Windows environments, and ensuring timely ticket resolution. Ideal candidates should have a solid understanding of IT systems and excellent communication skills. Competitive salary of £25,000 - £30,000+ is offered.

Qualifications

• Solid understanding of IT systems and troubleshooting.
• Experience supporting Windows OS and basic networking.
• Strong communication and problem-solving skills.

Responsibilities

• Act as the first point of contact for IT queries.
• Log and track support tickets for timely resolution.
• Troubleshoot issues across Windows environments and networks.

Skills

IT systems understanding

Windows OS support

Communication skills

Problem-solving skills

Organised approach

Adaptability

Job description

Overview

IT Support Analyst - 1st Line Support. Crica 25,000 - 30,000+. Southampton

We're looking for a proactive and customer-focused 1st Line IT Support Analyst to join a busy service desk team supporting users across multiple sites. This is a hands-on role providing front-line technical support for a wide range of systems and applications.

Key Responsibilities

• Act as the first point of contact for IT queries via phone and remote support
• Log and track support tickets, ensuring timely resolution and clear communication
• Troubleshoot issues across Windows environments, networks, email, and telecoms
• Assist with user account management and basic system administration
• Escalate complex issues to senior team members or third-party providers

What You\'ll Need

• Solid understanding of IT systems and troubleshooting
• Experience supporting Windows OS and basic networking
• Strong communication and problem-solving skills
• A professional, organised, and adaptable approach

If this role sounds of interest, please apply today!