IT Support Analyst

VanRath; Belfast; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading professional services organisation in Northern Ireland is seeking an IT Support Analyst. This role involves first-line support for over 190 staff, managing the IT helpdesk, and contributing to IT projects. The ideal candidate will have 2+ years of support experience and strong troubleshooting skills, working within a collaborative team focused on growth and training.

Benefits

Competitive salary

Benefits package

Flexible working arrangements

Qualifications

• At least 2 years of hands-on experience in first-line IT support.
• Strong ability to maintain accurate records and prioritize workloads.

Responsibilities

• Act as first responder for technical issues.
• Manage and monitor the IT helpdesk.
• Provide hands-on support with user devices.
• Assist with installation and troubleshooting of applications.
• Participate in system maintenance activities.

Skills

Strong troubleshooting abilities

Excellent customer service skills

Problem-solving abilities

Strong communication skills

Education

Third-level qualification in IT or equivalent

Tools

Microsoft 365

Windows 10/11

Networking technologies (LAN/WAN/VPN)

VMware

Citrix environments

Job description

My client, a leading professional services organisation, is seeking an enthusiastic IT Support Analyst to join their busy technology team. This is a front-line role where you'll be the first point of contact for over 190 staff, ensuring smooth day-to-day operation of their IT systems and contributing to ongoing improvement projects.

This position offers an excellent opportunity for someone with solid first-line support experience who wants to expand their knowledge across infrastructure, cloud, and security in a supportive environment.

The Role

As an IT Support Analyst, you will:

• Act as the first responder for technical issues, resolving queries face-to-face, via phone, and remotely.

• Manage and monitor the IT helpdesk, ensuring tickets are logged, prioritised, and resolved or escalated appropriately.

• Provide hands-on support with user devices, including PCs, laptops, mobile phones, and peripherals.

• Assist with installation, configuration, and troubleshooting of business applications, Microsoft 365, and other core platforms.

• Maintain accurate asset and hardware records, reporting faults to third-party vendors when required.

• Participate in system maintenance activities such as patching, updates, and security checks.

• Support a wide range of business-critical systems, including networking equipment, VMware servers, and specialist case management platforms.

• Contribute to IT projects such as software deployments, system migrations, and the move to Azure Virtual Desktop.

Key Technologies You'll Work With

• Microsoft 365 suite and Windows 10/11 clients

• Windows Server 2016/2019

• Networking technologies (LAN/WAN/VPN, Cisco, Palo Alto)

• VMware virtualisation

• Citrix environments and telephony platforms

• Mobile device management (iPhone/MDM)

• Security frameworks (Cyber Essentials, ISO 27001)

What We're Looking For

The ideal candidate will bring:

• At least 2 years of hands-on experience in a first-line IT support role.

• A third-level qualification in IT or equivalent professional certification.

• Strong troubleshooting and problem-solving abilities, with a proactive mindset.

• Excellent customer service and communication skills, able to explain technical issues clearly to non-technical colleagues.

• Experience maintaining accurate records, prioritising workloads, and meeting deadlines under pressure.

• A team-oriented, approachable attitude with the ability to remain calm and professional in a busy environment.

Why This Role?

• Gain exposure to a wide variety of technologies and business systems.

• Opportunity to contribute to large-scale infrastructure and cloud projects.

• Work within a supportive and collaborative IT team where training and growth are encouraged.

• Competitive salary and benefits package with flexibility around working arrangements.

About My Client

My client is a well-established, highly respected organisation operating in the professional services sector. With a strong focus on innovation, efficiency, and client service, they rely on robust IT systems to deliver for their customers. This role is key in ensuring technology continues to support their growth and reputation.