IT Supplier Specialist

Serco Limited; Metropolitan Borough of Solihull; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

A leading service provider in the UK is seeking an IT Supplier Specialist to join their Strategic Supplier Relationship Management team in a hybrid role attached to the Solihull Office. The ideal candidate will be responsible for managing supplier documentation, facilitating communication, and supporting performance tracking to enhance the IT supplier ecosystem. Candidates should have strong organizational skills, attention to detail, and proficiency in Microsoft Office. The position offers a competitive salary of up to £28,000 and various employee benefits.

Benefits

25 days annual leave plus bank holidays

Annual leave purchase scheme

Up to 6% contributory pension scheme

Flexible working options

Discounts on cinema, online shopping, and mobile plans

Employee Assistance Programme

Career development training

Supportive workplace culture

Qualifications

• Experience in administrative or coordination roles in IT or procurement.
• Ability to manage multiple priorities effectively.
• Proficiency in documentation and reporting.

Responsibilities

• Support contract renewals as part of the supplier strategy.
• Organize and update supplier contracts and ensure compliance.
• Facilitate communication between suppliers and stakeholders.
• Assist in performance tracking and reporting.
• Coordinate responses to supplier-related issues.
• Contribute to process improvement in supplier management.

Skills

Strong organisational skills

Attention to detail

Verbal and written communication skills

Proactive problem-solving

Collaboration

Tools

Microsoft Office Suite

IT supplier management tools

Job description

IT Supplier Specialist Hybrid – Attached to our Solihull Office

Full Time, Permanent Band 5 / Up to £28,000 (dependent on experience)

Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.

Are you highly organised, detail-oriented, and passionate about building strong supplier relationships? Serco is seeking an IT Supplier Specialist to join our Strategic Supplier Relationship Management (SRM) team.

In this key supporting role, you’ll coordinate supplier management activities, maintain critical documentation, and help ensure smooth, effective communication between Serco and our IT suppliers. Your work will directly contribute to the performance, compliance, and strategic success of Serco’s IT supplier ecosystem.

Responsibilities

• Provide support for ongoing contract renewals as part of the supplier strategy.
• Manage documentation: organise and update supplier contracts, SLAs, NDAs, and Statements of Work, ensuring accessibility and compliance.
• Facilitate communication: act as a central point of contact between suppliers and internal stakeholders, ensuring timely and accurate information sharing.
• Support performance tracking: assist in collecting and analysing supplier performance data, preparing insightful reports and dashboards.
• Assist in issue resolution: coordinate responses to supplier-related issues and follow up on agreed actions.
• Drive process improvement: contribute to the standardisation and enhancement of SRM processes and procedures.

Requirements

• Strong organisational and administrative skills, with the ability to manage multiple priorities.
• Excellent attention to detail and accuracy in documentation and reporting.
• Effective verbal and written communication skills, enabling collaboration across teams and suppliers.
• A proactive approach to problem-solving and follow-through on action items.
• Experience in administrative or coordination roles, ideally within an IT or procurement environment.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with IT systems or supplier management tools.
• A collaborative mindset and enthusiasm for supporting process and performance improvements.
• Ability to achieve SC clearance.

Why Serco

Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.

What we offer

• 25 days annual leave plus bank holidays.
• Annual leave purchase scheme.
• Up to 6% contributory pension scheme.
• Flexible working options.
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Cash Plans, and more.
• A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
• A safe and supportive culture.
• A company passionate about diversity and inclusion.