IT Specialist

Four Seasons Hotels and Resorts; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

A luxury hospitality company in the United Kingdom is seeking a Technology Innovation and Data Technician to enhance their digital transformation efforts. You will provide essential technical support and maintain critical systems around the clock. Ideal candidates should have strong IT knowledge, excellent communication skills, and previous experience in hospitality technology. This role promises excellent training and career opportunities, along with numerous company benefits, making it a prime opportunity for tech-savvy individuals.

Benefits

Excellent Training & Career development opportunities

Hotel Service Charge

Up to 20 complimentary nights at Four Seasons hotels

Free meals while on duty

Holiday entitlement increases with years of service

Bupa dental plan after 6 months

Employee recognition programmes

Qualifications

• Strong technical knowledge of IT systems and networking.
• Experience troubleshooting hardware and software issues.
• Ability to work under pressure and prioritize tasks.

Responsibilities

• Maintain professional relationships with all departments.
• Deliver technical support to hotel guests and staff.
• Ensure critical systems are operational 24/7.
• Coordinate technology-related projects and implementations.
• Manage relationships with third-party vendors.

Skills

Technical knowledge of IT systems

Proficiency in troubleshooting

Excellent interpersonal skills

Proactive problem-solving approach

Flexibility for 24/7 support

Education

Previous experience in hospitality IT

Tools

Property management systems

POS systems

Lotus Notes

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location

Set in a restored 18th-century manor in the English countryside, just 40 minutes away from London, Four Seasons Hotel Hampshire offers a humble, comfortable and welcoming home away from home. With 500 acres of bucolic landscape, our hotel grounds allow you to enjoy an unrivalled sense of escape with unlimited access to nature, wildlife and unique outdoor experiences. Whether you're visiting with your loved one, family or pets, our facilities welcome you with seasonal food and drink options, spa treatments, pop-ups and event spaces with sustainable innovations throughout. The Four Seasons Hotel Hampshire is a resort hotel in the countryside, just 10 minutes from the town of Fleet and Farnham and 45 minutes from London. With a varied selection of restaurants focusing on use of local produce, banqueting for 200 and with 24-hour room service, our guests have a lovely collection to choose from.

About the role

Are you passionate about harnessing technology and data to transform the way organisations operate? We are looking for a Technology Innovation and Data Technician to join our team and play a pivotal role in driving digital innovation. This position is ideal for someone who thrives on problem solving, enjoys working with emerging technologies, and wants to make a tangible impact on business performance. You will be at the forefront of our digital transformation journey. Designing, implementing, and supporting solutions that improve efficiency, enhance data‑driven decision‑making, and future‑proof our operations.

What you will do

• Maintain professional and collaborative relationships with all departments and the Home Office.
• Deliver exceptional technical support to hotel guests and administrative users in line with Service Level Agreements.
• Ensure critical systems – including Front Office Property Management System, Call Accounting, HSIA, PABX, and Food & Beverage Point of Sale – are operational 24/7.
• Provide systems administration support, including user account management, configuration, troubleshooting, and documentation.
• Assist with server infrastructure management, performance monitoring, OS upgrades, and issue resolution.
• Support additional property systems such as back office, sales & catering, and HR applications.
• Diagnose and resolve service outages, manage virus protection, and maintain system security.
• Promote and uphold Four Seasons core technology standards across all systems.
• Coordinate technology‑related projects, new acquisitions, and corporate‑driven implementations.
• Maintain and support desktop operating systems and applications, including patch management.
• Provide direct technical support for guests, function rooms, and conference services.
• Administer communication tools such as Lotus Notes, VPN connections, and other platforms.
• Assist with system backup and recovery processes to ensure data integrity.
• Manage relationships with third‑party vendors and ensure timely resolution of technical issues.
• Participate in 24/7 support coverage for mission‑critical systems.

What you will bring

• Strong technical knowledge of IT systems, networking, and server infrastructure.
• Proficiency in troubleshooting hardware, software, and connectivity issues.
• Experience with property management systems, POS systems, and hospitality technology platforms.
• Familiarity with desktop operating systems, patch management, and security protocols.
• Excellent interpersonal and communication skills to engage with guests and staff at all levels.
• Ability to work under pressure, prioritize tasks, and deliver high‑quality service.
• A proactive approach to problem‑solving and continuous improvement.
• Flexibility to provide 24/7 support for critical systems when required.
• Previous experience in hospitality IT or a similar technical support role is highly desirable.

What we offer

• Excellent Training & Career development opportunities.
• Hotel Service Charge.
• Up to 20 complimentary nights at any Four Seasons Hotel or Resort around the world with years of service.
• Free meals at Henry's while on duty including fruits, coffee/tea available throughout the day.
• Shuttle bus service from the hotel between Fleet & Church Crookham.
• Holiday entitlement increases with years of service up to 33 days off.
• Bupa dental plan available after 6 months of service.
• Opportunities to build a successful career with global potential!!
• Free uniform dry cleaning available.
• Annual themed employee party and many social, charitable & sporting events throughout the year.
• Access to Wagestream – salary advance benefit.
• Employee recognition programmes.