IT Service Manager — Hybrid/Remote ITIL & Change Lead

SMS; United Kingdom; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

A leading energy solutions company in the United Kingdom seeks an experienced IT Service Manager to oversee seamless service delivery across key ITIL processes. This role requires collaboration with internal and external stakeholders to manage incidents, changes, and service improvements. A bachelor's or master's degree in a relevant field and at least 7 years of relevant experience are required, along with ITIL v4 qualification. Enhanced benefits such as hybrid working, health plans, and personal development opportunities are included.

Benefits

25 personal holiday days per year

Hybrid working options

Enhanced Maternity leave

Life Insurance

Pension matching scheme

Employee assistance service

Qualifications

• At least 7 years relevant experience in a dynamic environment.
• Demonstrable external stakeholder engagement experience.
• Experience working with managed service providers.

Responsibilities

• Manage Major Incident, Problem, Change, and Release processes.
• Chair regular Change Advisory Boards.
• Define and own the business change process.

Skills

Service Management

Stakeholder Engagement

ITIL

Problem Management

Change Management

Communication Skills

Education

Bachelor's or Master's degree in technical or business discipline

ITIL v4 qualification

Job description

A leading energy solutions company in the United Kingdom seeks an experienced IT Service Manager to oversee seamless service delivery across key ITIL processes. This role requires collaboration with internal and external stakeholders to manage incidents, changes, and service improvements. A bachelor's or master's degree in a relevant field and at least 7 years of relevant experience are required, along with ITIL v4 qualification. Enhanced benefits such as hybrid working, health plans, and personal development opportunities are included.