IT Service Manager — Hybrid Public Sector Tech

DWP Digital; Manchester; Hybrid; GBP 39,000; Full time

Job summary

A major government department in the UK is seeking an IT Service Manager. This key role involves ensuring the smooth operation of digital services that support various benefits. Applicants should have extensive experience in service management, ideally in large organizations, and a strong understanding of ITIL processes. The position offers a competitive salary of £38,772, flexible hours, and a pension contribution of 28.97%, along with numerous benefits designed to promote work-life balance.

Benefits

Employer of the Year 2023 (Women In IT Awards)

Flexible working hours

Time off for volunteering

Staff discounts and savings

Interest-free loans

Career progression opportunities

Qualifications

• Experience in large scale IT organizations.
• Ability to apply Service Management processes to Patching and Security Vulnerabilities.
• Proven experience in challenging status quo to identify process improvements.

Responsibilities

• Ensure digital services that support benefits are running smoothly.
• Coordinate repairs when issues arise with technical teams.
• Track incidents and manage problems affecting service delivery.

Skills

Service Management experience

ITIL knowledge

IT Service Continuity Management

Disaster Recovery testing

Experience with Senior Business Stakeholders

Process and continual service improvement

Job description

A major government department in the UK is seeking an IT Service Manager. This key role involves ensuring the smooth operation of digital services that support various benefits. Applicants should have extensive experience in service management, ideally in large organizations, and a strong understanding of ITIL processes. The position offers a competitive salary of £38,772, flexible hours, and a pension contribution of 28.97%, along with numerous benefits designed to promote work-life balance.