IT Service Manager

Babcock Mission Critical Services España SA.; England; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading defense company in Leicester is looking for an IT Service Manager to oversee service delivery, ensuring seamless operations and fostering strong customer relationships. The ideal candidate will have robust experience in managing IT delivery teams, a solid understanding of business operations, and the ability to communicate effectively with senior stakeholders. This full-time role offers hybrid working arrangements and competitive benefits including a matched pension scheme and flexible working options.

Benefits

Matched contribution pension scheme

Access to a Digital GP

Employee share scheme

Flexible working options

Annual health check

Qualifications

• Experience managing operational IT delivery teams or issues.
• Strong understanding of IT and its relationship to business operations.
• Ability to write and present reports for senior stakeholders.

Responsibilities

• Manage customer relationships through regular executive communication.
• Support service transition activities, ensuring expectations are met.
• Collaborate to create proposals for bids and operational requirements.
• Drive adoption of new services and ways of working.
• Ensure compliance with sector-wide standards.

Skills

IT operational management

Business operations understanding

Report writing and presentation

Budgeting and commercial negotiations

Education

ITIL Foundation or Practitioner certification

Job description

IT Service Manager

Location: Leicester, GB, LE3 1UF

Onsite or Hybrid: Hybrid

Job Title: IT Service Manager

Compensation: Competitive Salary + Benefits

Role Type: Full time / Permanent

Role ID: SF70623

Drive IT excellence across defence and engineering. Join Babcock and lead service delivery that powers critical missions.

At Babcock, we’re working to create a safe and secure world, together. If you join us, you can play your part as an IT Service Manager at Leicester, Leicestershire.

The role

As an IT Service Manager, you’ll act as the vital link between our customers and Babcock IT, ensuring seamless delivery of existing services and supporting the transition of new solutions.

Day-to-day, you’ll shape how technology empowers operations across all Babcock sectors making a real difference to national security and your own career growth.

• Manage customer relationships through regular executive communication and site meetings.
• Support service transition activities, ensuring expectations are met and changes understood.
• Collaborate with the Business Engagement Team to create proposals for bids and operational requirements.
• Drive adoption of new services and ways of working, supporting business change initiatives.
• Ensure compliance with sector-wide standards and manage exceptions through risk processes.

This role is full time, 37.5 hours per week and provides hybrid working arrangements with 2/3 days onsite and 2/3 days working from home.

Essential experience of the IT Service Manager

• Experience managing operational IT delivery teams or issues.
• Strong understanding of IT and its relationship to business operations.
• Ability to write and present reports for senior stakeholders.
• Experience with IT budgets and/or commercial negotiations (beneficial).

Qualifications for the IT Service Manager

• ITIL Foundation or Practitioner certification (desirable).

Security Clearance

The successful candidate must be able to achieve and maintain Standard (BPSS) and Security Check (SC) security clearance for this role.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk).

What we offer

• Matched contribution pension scheme, with life assurance
• Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
• Employee share scheme
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10-days special paid leave
• Holiday Trading – buy or sell up to one working week of annual leave
• ‘Be Kind Day’ – one paid day each year for volunteering
• Flexible working options
• A dynamic working environment

Babcock International

For over a century Babcock has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.

We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email [e-mail] with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.

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