IT Service Desk Specialist – First‑Line Tech Support

West Midlands Police; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A regional police force is seeking an IT Support professional to provide comprehensive technical support for users. Responsibilities include diagnostic troubleshooting, service request management, and asset lifecycle tracking. Ideal candidates will have experience on an IT Service Desk, familiarity with ITIL 4 practices, and strong customer service skills. The role offers a full-time schedule with competitive benefits including enhanced annual leave and a comprehensive wellbeing package.

Benefits

Fair remuneration with progression opportunities

Access to a competitive pension scheme

Enhanced annual leave

Comprehensive wellbeing package

Qualifications

• Extensive experience working on a busy IT Service Desk.
• Prior experience of excellent customer service skills.
• Familiarity with ITIL 4 Practices and its guiding principles.

Responsibilities

• Provide technical support for corporate system users.
• Record and manage incidents and service requests.
• Diagnose software and hardware faults and apply fixes.
• Maintain IT asset management through full life cycle.
• Update operational information on corporate systems.

Skills

Technical ability and diagnostic skills

Knowledge of ITIL 4 Practices

Excellent customer service skills

Job description

A regional police force is seeking an IT Support professional to provide comprehensive technical support for users. Responsibilities include diagnostic troubleshooting, service request management, and asset lifecycle tracking. Ideal candidates will have experience on an IT Service Desk, familiarity with ITIL 4 practices, and strong customer service skills. The role offers a full-time schedule with competitive benefits including enhanced annual leave and a comprehensive wellbeing package.