IT Service Desk Engineer – Windows, AD & 365

Source Bioscience; Bulwell; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading biotechnology firm in Bulwell seeks an IT Support Technician to provide exceptional technical support. You will handle various IT-related incidents, requiring strong skills in Microsoft Windows Servers, Office 365, and networking. The ideal candidate will be methodical, proactive, and possess excellent customer service skills. Located on-site, this is a full-time role with competitive salary and benefits.

Benefits

Pension

Income Protection

Death in Service

Employee Assistance Programme

Virtual GP Service

Health and wellbeing resources

Mental Health support

33 days holiday

Birthday off

Cycle to work scheme

Discounted private healthcare

Responsibilities

• Provide exceptional technical support and guidance to end-users.
• Resolve IT-related issues from simple password resets to complex queries.
• Document solutions and maintain knowledge base articles.
• Perform software builds/re-builds on PCs and laptops as required.
• Manage incidents through to completion and escalate as needed.

Skills

Excellent communication skills, both written and verbal

Friendly, confident and professional telephone manner

Eager to learn new skills and invest in personal development

Good attention to detail with problem-solving skills

Time management skills with the ability to prioritize

Self-motivated with the ability to work alone and in a team

Good knowledge and experience with Office 365 management

Strong knowledge of Windows 10 & Windows 11

Experience with Windows Server technologies

Hardware knowledge

Tools

Microsoft Windows Servers

Microsoft Exchange

Networking

Active Directory

ConnectWise Automate

Virtualization technologies

Linux

Job description

A leading biotechnology firm in Bulwell seeks an IT Support Technician to provide exceptional technical support. You will handle various IT-related incidents, requiring strong skills in Microsoft Windows Servers, Office 365, and networking. The ideal candidate will be methodical, proactive, and possess excellent customer service skills. Located on-site, this is a full-time role with competitive salary and benefits.