IT Service Desk Engineer: First & Second Line Support

Queen Victoria Hospital NHS Foundation Trust; East Grinstead; On-site; GBP 25,000 - 35,000; Full time

Job summary

A specialist NHS hospital is seeking an IT Service Desk Engineer to provide comprehensive technical support for IT issues. The role involves first and second-line support, troubleshooting hardware/software problems, and ensuring effective operation of IT systems. Candidates should have NVQ level 4/5 or equivalent experience, along with a good understanding of IT systems and communication skills. Join a committed team in a reputable hospital environment where staff are valued and supported in their professional development.

Benefits

Commitment to training and development

Support for continuing education and learning

Qualifications

• Experience of working in IT helpdesk environment.
• Sound knowledge of IT computer systems and hardware.
• Good understanding of Microsoft Technology.

Responsibilities

• Provide comprehensive Technical IT Helpdesk service.
• First Line Support for clinical/non-clinical IT problems.
• Jointly ensure regular system backups and check logs.

Skills

Good verbal and written communication skills

Understanding of computer hardware and software

Troubleshooting technical issues

Education

NVQ level 4/5 or equivalent experience

Microsoft Certified Professional in Windows Operating Systems

Tools

IT helpdesk system

Microsoft Technology

Job description

A specialist NHS hospital is seeking an IT Service Desk Engineer to provide comprehensive technical support for IT issues. The role involves first and second-line support, troubleshooting hardware/software problems, and ensuring effective operation of IT systems. Candidates should have NVQ level 4/5 or equivalent experience, along with a good understanding of IT systems and communication skills. Join a committed team in a reputable hospital environment where staff are valued and supported in their professional development.