IT Service Desk Engineer - 6 months - Inside IR35

Akkodis; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A prominent tech firm in the City of London is seeking an experienced Service Desk Engineer for a 6-month hybrid role. You will provide first-line support to all employees and manage hardware assets. Ideal candidates will have 2-6 years of IT support experience, proficiency in ServiceNow, and excellent customer service skills. This position is crucial for minimizing downtime and ensuring efficient IT operations across the business.

Qualifications

• 2-6 years of experience in a Service Desk / IT Support role.
• Experience with laptop builds and strong understanding of Hardware Asset Management.
• Excellent customer service skills required.

Responsibilities

• Provide 1st line support for all employees across EMEA.
• Act as point of contact for incidents and service requests.
• Manage on/off-boarding processes for employees.

Skills

Customer service skills

ServiceNow

Hardware Asset Management

Laptop builds

Tools

ServiceNow

Windows 11

ITIL

Job description

Service Desk Engineer

London, UK Hybrid - 3 days on site

(Apply online only) per day inside IR35

6 months

Brief

I've partnered with a large organisation within the Financial Services sector during the expansion of their IT Support Team who are looking for an experienced Service Desk Engineer to join on a 6-month basis.

If successful, your responsibilities will be split across Service Desk support, Hardware support, Tech-bar support, and Floor-walking.

You'll be supporting users across the entire business, at all levels, including the core trading team to help minimise downtime at every opportunity.

The ideal candidate will have a positive approach to work, asking questions and eager to learn with excellent customer service skills.

Key Responsibilities

• Provide 1st line support for all employees EMEA
• Act as the point of contact for Incidents and Service-Requests for users
• Answer all calls, emails, and walk-ups at the Tech-bar and Service Desk
• Manage on/off-boarding processes for employees
• Hardware Asset Management - Input, update, decommission assets in HAM, following all asset management processes and procedures

Essential Experience

• 2-6 year's experience in a Service Desk / IT Support role
• ServiceNow experience on a busy Service Desk
• Experience with laptop builds and a good understanding of the Hardware Asset Management Lifecycle within ServiceNow
• Excellent customer service skills

Desirable Experience

• ITIL, Mac, and Windows 11 support experience

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.