IT Service Desk Analyst - NHS First-Line Support

Gloucestershire Health and Care NHS Foundation Trust; Wapley; On-site; GBP 25,000 - 35,000; Full time

Job summary

A healthcare organization in Wapley is seeking a Service Desk Analyst to provide high-quality IT support to staff. This full-time role involves managing day-to-day operations, addressing technology queries, and liaising directly with users. Ideal candidates will have relevant experience in IT support, a degree or equivalent experience, along with strong communication skills. This position offers a chance to work in a supportive environment focused on delivering excellent service.

Qualifications

• Educated to Degree level in a relevant computing or business management discipline or substantial experience.
• Evidence of experience in a similar role.
• Knowledge of customer service management methodologies.

Responsibilities

• Provide a resolution for calls, record, and manage technology support services.
• Ensure management meets KPIs and customer requirements.
• Act as a point of contact for users and escalate issues.

Skills

Customer service management

IT support experience

Microsoft Office skills

Effective communication

Education

Degree in computing or business management

Good general level of education in English and Mathematics

Microsoft Qualifications

Tools

Service Desk Support tools

Job description

A healthcare organization in Wapley is seeking a Service Desk Analyst to provide high-quality IT support to staff. This full-time role involves managing day-to-day operations, addressing technology queries, and liaising directly with users. Ideal candidates will have relevant experience in IT support, a degree or equivalent experience, along with strong communication skills. This position offers a chance to work in a supportive environment focused on delivering excellent service.