IT Service Desk Analyst - Hybrid & Pro Support

Arsenal; Greater London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A prominent football club in Greater London is looking for a Technical Services Analyst to join their IT Service Desk team. This role involves providing technical support, handling IT queries, and maintaining the club’s IT infrastructure. The ideal candidate should have experience in an IT Service Desk environment and knowledge of both Apple and Windows operating systems. You will also manage onboarding processes, support network operations, and facilitate training initiatives. Benefits include a flexible working model and generous holiday allowances.

Benefits

Reward and recognition scheme

Generous holiday allowance

Internal learning and development programs

Flexible hybrid working model

Priority access to match tickets

Health and wellbeing benefits

Leading Employee Assistance Programme

Discounts with partners

Qualifications

• Experience in a fast-paced IT Service Desk environment supporting a large user base.
• Proficient in Microsoft and Apple operating systems, especially iOS and Windows.
• Understanding of troubleshooting and administration care for Office 365.
• Experience operating and troubleshooting mobile devices like iPhone and Android.

Responsibilities

• Deliver proactive technical maintenance and handle incoming IT queries.
• Take ownership of user problems and escalate as necessary.
• Monitor IT landscape and support club’s Wi-Fi and Cisco networks.
• Maintain service catalogue entries, recording all activities.
• Manage onboarding and off-boarding processes.
• Facilitate training on IT initiatives and technology.

Skills

IT Service Desk experience

Apple and Windows OS knowledge

Microsoft troubleshooting

Android and Apple asset management

Effective task management

Expert communication

Adept training skills

Problem-solving skills

Job description

A prominent football club in Greater London is looking for a Technical Services Analyst to join their IT Service Desk team. This role involves providing technical support, handling IT queries, and maintaining the club’s IT infrastructure. The ideal candidate should have experience in an IT Service Desk environment and knowledge of both Apple and Windows operating systems. You will also manage onboarding processes, support network operations, and facilitate training initiatives. Benefits include a flexible working model and generous holiday allowances.