IT Service Design Manager

Michael Page (UK); City Of London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A recruitment agency is seeking an IT Service Design & Introduction Manager for a temporary position in London. The ideal candidate will play a key role in ensuring service readiness for new or changed services within the financial services sector. Key responsibilities include developing Service Design Packages and coordinating operational readiness activities. Knowledge of ITIL v4 and experience in financial services are essential. Competitive daily rate offered, ranging from £450 to £540.

Qualifications

• Experience in IT Service Design and Transition within financial services.
• Strong understanding of ITIL principles and service management frameworks.
• Experience in managing service transitions.

Responsibilities

• Support the creation and execution of Service Design Packages (SDPs) for new or changed services.
• Ensure all service components are defined, validated, and approved before go-live.
• Collaborate with technical teams to ensure services are resilient and scalable.

Skills

ITIL v4

Project management certification

Visio

SharePoint

Stakeholder engagement

Analytical skills

Tools

ServiceNow

Job description

• Day rate of up to £540 inside IR35
• Hybrid working environment based in central London

About Our Client

The hiring company is a medium-sized organisation operating in the financial services industry.

Job Description

• Support the creation and execution of Service Design Packages (SDPs) for new or changed services.
• Ensure all service components (SLAs, OLAs, support models, runbooks, monitoring) are defined, validated, and approved before go‑live.
• Collaborate with delivery and technical teams to ensure services are resilient, scalable, and supportable from day one.
• Maintain traceability of design decisions to meet regulatory, compliance, and audit requirements.
• Contribute to the development and governance of Service Design & Introduction processes, templates, and workflows.
• Coordinate operational readiness activities including support documentation, escalation paths, and monitoring setup.
• Liaise with Technology, Risk, Compliance, and Business stakeholders to ensure service readiness.
• Identify opportunities for continuous improvement in service transition practices and tooling.
• Experience in IT Service Design and Transition within financial services.
• Familiarity with ITIL v4 frameworks and service management tools such as ServiceNow.
• Strong documentation, process design, and stakeholder engagement skills.

The Successful Applicant

• ITIL v4.
• Project management certification.
• Proficiency in tools like Visio & SharePoint for service documentation and process mapping.
• Background in enterprise architecture or solution design.
• Experience working with Japanese or Asian financial institutions is a plus.
• Knowledge of DORA (Digital Operational Resilience Act) is advantageous.
• A solid understanding of ITIL principles and service management frameworks.
• Experience in managing service transitions and stakeholder engagement.
• Strong analytical skills to assess and improve service performance.

What's on Offer

• Competitive daily rate between £450 and £540.
• Opportunity to work in a leading role within the financial services industry.
• Temporary position based in London with the chance to make a significant impact.

This is an excellent opportunity for a skilled IT Service Design & Introduction Manager to contribute to a key project. Apply now to take the next step in your career!