IT Service and Operations Support (FTC)

Tetra Tech; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading consulting and engineering firm in Leeds is seeking an IT Support Coordinator to join their team on a fixed-term contract. The role involves ordering IT equipment, managing user accounts, and providing support to the depot team. Candidates should have strong organizational and communication skills, with a good knowledge of Word and Excel. This position offers standard office hours and the possibility of flexible working arrangements.

Benefits

Flexible working arrangements

Supportive team environment

Qualifications

• Basic understanding of Active Directory – training will be provided.
• Ability to work effectively on an individual basis.
• Discretion due to the sensitive nature of some information.

Responsibilities

• Provide support to the Depot Team within the IT department.
• Order IT equipment such as laptops and mobiles.
• Take ownership of the leaver process and ensure account security.
• Communicate with customers regarding hardware and software requirements.

Skills

Good skills in Word, Excel, and Outlook

Excellent organizational skills

Excellent communication skills

Ability to prioritize workload

Job description

This job posting isn't available in all website languages

If you are a current Tetra Tech employee, please apply for career opportunities at the internal jobs website .

This will be a Fixed term contract to cover Maternity leave.

This is a standard 37.5hr working week. The role will be mostly office based at our Leeds Depot.

Your Role

Your role will be to provide support to the Depot Team within the IT department, for the following:

• Ordering IT equipment, such as laptops, mobiles and peripherals.
• Taking ownership of the leaver process e.g. ensuring accounts are disabled and assets tracked
• Notifying staff of IT requirements when travelling abroad
• Communicating with the customers, confirming hardware and software requirements for new and replacement equipment.
• Booking couriers to arrange for IT equipment to be delivered to and from sites.
• Managing workload in the Tetra Tech global ticketing system.
• Maintaining records on the global asset database

Required Skills and Qualifications:

• Good skills in Word, Excel, and Outlook.
• A basic understanding of Active Directory – not essential as training will be provided.
• Excellent organisational skills and time management
• Ability to prioritise workload against the needs of the business and work under pressure.
• Excellent communication and inter-personal skills are essential to ensure effective and efficient working.
• Able to work well in a team and good co-operation with colleagues, supporting each other as necessary.
• Ability to work effectively on an individual basis.
• Determined and energetic with the ability to “make things happen”.
• Discretion due to the sensitive nature of some information.
• Ability to follow processes.

About Tetra Tech:

Tetra Tech is a leading provider of high-end consulting and engineering services for projects worldwide. We combine the resources of a global, multibillion dollar company with local, client-focused delivery in more than 400 locations around the world. We are Leading with Science to provide sustainable and resilient solutions for our clients.

Tetra Tech is an equal opportunities employer and encourages applications from all suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity/shared parental leave, in line with the Equalities Act 2010.

We are very happy to discuss flexible working, including the possibility of reduced hours, flexible start and finish times, or compressed hours. We can offer a range of solutions to help you to get the most out of your work / life balance.

Additional Information

• Organization: 784 TCE

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