IT Project Manager

LIDL; City of Westminster; Hybrid; GBP 49,000 - 71,000; Full time

Job summary

A leading retail company in the United Kingdom is seeking an experienced IT Project Manager to lead technology initiatives and manage vendor relationships. You will oversee critical projects including POS rollouts and systems integration, ensuring they are delivered on time and within budget. This role offers a hybrid working model with competitive salary and benefits, creating an ideal work/life balance. Applicants should have strong project management experience, particularly in retail, and excellent communication skills.

Benefits

35 days holiday

10% in-store discount

pension scheme

Qualifications

• Experience rolling out hardware/software to a multi-site physical store network preferred.
• Ability to translate technical constraints into business language for non-technical stakeholders.
• Comfortable working in a busy environment with shifting priorities.

Responsibilities

• Lead the end-to-end lifecycle of IT projects from initiation to closure.
• Manage project budgets and track CapEx and OpEx.
• Coordinate with suppliers to ensure seamless integration of tools with internal systems.

Skills

Project Management experience in the retail sector

Managing high-value contracts

Excellent verbal and written communication skills

Commercial acumen

Tools

RAID logs

project trackers

scheduling software

Job description

We are seeking a highly organised and experienced IT Project Manager to lead complex technology initiatives within our retail ecosystem. In this role, you will be the bridge between our internal IT teams, retail business units, and external third‑party suppliers. You'll be responsible for delivering critical projects—such as POS rollouts, infrastructure components (servers, networks) and store openings—on time and within budget. You possess a deep understanding of the fast‑paced retail environment and have a proven track record of managing vendor relationships to ensure SLAs and deliverables are met.

At Lidl, we offer a hybrid working model that allows you to spend three days or more in our state‑of‑the‑art office, where you can enjoy an on‑site gym, restaurant, and other perks. Up to two days are at home, giving you the work/life balance you need to thrive. ‘To keep in line with company structure, this role will be called Consultant internally.’

What you’ll do

• Lead the end‑to‑end lifecycle of IT projects from initiation to closure, strictly adhering to Project Management methodologies.
• Define project scope, goals, and deliverables in collaboration with senior stakeholders.
• Create Project Initiation Documents (PID) and Statements of Work (SOW).
• Develop full‑scale project plans, critical path analysis, and communication documents.
• Manage project budgets, track CapEx and OpEx, and ensure zero overspend; raise and manage purchase orders.
• Act as the primary point of contact for third‑party vendors (installations, hardware, logistics partners).
• Lead RFP processes, contract negotiations, and vendor selection.
• Monitor vendor performance against KPIs and SLAs, addressing any non‑compliance immediately.
• Coordinate with suppliers to ensure seamless integration of external tools with internal legacy systems.
• Work closely with Retail Operations to understand store‑level constraints and ensure technology rollouts minimise disruption to daily sales.
• Manage the change management process, including training documentation and adoption strategies for new store technology.
• Manage incidents caused as a result of project works.
• Identify potential project risks and develop contingency plans (e.g., supply‑chain disruptions, installation failures).
• Conduct regular status meetings with the Steering Committee and stakeholders, providing transparent reporting on project health.
• Produce and distribute project reports.

Qualifications and experience

• Project Management experience in the Retail sector is advantageous.
• Proven experience managing high‑value contracts and relationships with external IT vendors.
• Experience rolling out hardware/software to a multi‑site physical store network preferred.
• Ability to translate technical constraints into business language for non‑technical stakeholders.
• Strong commercial acumen to handle vendor disputes and contract renewals.
• Comfortable working in a busy environment where priorities can shift rapidly.
• Excellent verbal and written communication skills.
• Project Management tools & Processes: RAID logs, project trackers, scheduling software, Excel or Google Sheets.

Salary and benefits

£49,500 per annum (up to £70,400 per annum) with 35 days holiday (pro‑rata), 10% in‑store discount, and pension scheme.

Everyone who works at Lidl brings something unique to the table. We value diversity, equity, and inclusion, and welcome applicants from all backgrounds.