IT Project Engineer / IT Infrastructure Engineer

AWD online; Banks; On-site; GBP 45,000 - 50,000; Full time

Job summary

A leading cloud solutions provider in Chorley is seeking an IT Project Engineer / IT Infrastructure Engineer to manage IT transformation projects and support clients effectively. Candidates must have significant IT support experience and excellent communication skills. This full-time role offers a salary of £45,000 - £50,000 plus benefits, and is fully onsite.

Benefits

Subsidised Health and dental care

Employee Assistance programme

Life assurance

Generous Holiday Entitlement

Volunteer day scheme

Qualifications

• Proven experience in an IT support role, preferably in a technical environment.
• Excellent verbal and written communication skills necessary.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Deliver and assist on IT projects (cloud, systems, security).
• Communicate with stakeholders to recommend IT improvements.
• Log and resolve issues via the ticketing system.

Skills

IT Support

Excellent communication

Customer service

Multitasking

Job description

Overview

IT Project Engineer / IT Infrastructure Engineer with previous experience in an IT support role (up to 3rd Line Support) and ability to deliver end-to-end IT transformation projects as a key technical expert, is required for a well-established award-winning cloud solutions company based in Chorley, Lancashire, North West England.

SALARY: £45,000 - £50,000 per annum (depending on experience) + Benefits (see below)

LOCATION: Chorley, Lancashire, North West England (PR6) – Fully Onsite

JOB TYPE: Full-Time, Permanent

JOB OVERVIEW

We have a fantastic new job opportunity for an IT Project Engineer / IT Infrastructure Engineer with previous experience in an IT support role and ability to deliver end-to-end IT transformation projects as a key technical expert.

As an experienced IT Project Engineer / IT Infrastructure Engineer, you will work across the company’s client base dealing with everything from scoping and onboarding to migration and implementation. You will play a pivotal role in shaping modern IT environments for the full range of clients.

Working as the IT Project Engineer / IT Infrastructure Engineer, you will effectively support clients and colleagues as requested in a timely manner in line with the client’s support contracts.

As a successful candidate you will join an award-winning company that supports the needs of 2,400 customers, including 200 channel resellers, with IT and Cyber Security managed services underpinned by connectivity and communications solutions. The company consults with its customers to design solutions that complement their in-house IT structures, taking complex hybrid multi-site environments and makes them simple and secure, so end-users can access their business applications wherever they are.

DUTIES

• Deliver and assist on IT projects (cloud, systems, security, hardware)
• Communicate with stakeholders to recommend IT improvements
• Provide third-party software advice and in-house system testing
• Log and resolve issues via the ticketing system with excellent communication
• Create and update customer documentation and knowledge base
• Work to any agreed SLAs
• Prioritise and manage multiple open tickets
• Establishing good working relationships with clients
• You will also:
• Take details of any problem or service requirement from clients even if they fall outside of your remit – then escalate these appropriately to the relevant team
• Take ownership of tickets as appropriate and continue to own the task until completed even if elements of the work are delegated to others
• At times, may be required to work out of the Office, at Client sites or other company sites. This will require travel possible overnight stays and has potential for working out of office hours

CANDIDATE REQUIREMENTS

• Proven experience in an IT Support Role and Team
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external clients (up to senior management levels, using appropriate and professional language)
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to work independently and to carry out tasks to completion within parameters and instructions given, prescribed routines, and standard accepted practices
• Must follow all integrated ISO management systems, be aware of and comply with all ISO data security systems at all times
• Ability to maintain regular, punctual attendance
• Must be able to talk, listen and be clear and concise in all telephone and written communications
• Must complete all necessary paperwork and administrative tasks as required by your work including timesheets, expenses, ticket notes and all peripheral administrative tasks for this role in a clear and accurate manner
• Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations

BENEFITS

• Subsidised Health and dental care
• Employee Assistance programme (EAP)
• Life assurance (3 x salary)
• Sodexo Discount Platform
• Breakfast and refreshments on office days
• Pension contribution- 5% company contribution
• Generous Holiday Entitlement
• One day off for Birthday
• Half price internet connectivity
• Ride2Work scheme
• Department incentives
• Volunteer day scheme

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P13865

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