IT & Print Support Engineer

JobStart Scheme; Lisburn; On-site; GBP 80,000 - 100,000; Part time

Job summary

A technology solutions provider in Lisburn is looking for an IT Support Technician to provide 1st line support, troubleshoot issues, and assist in user account maintenance. Ideal candidates should have strong communication skills, a basic understanding of IT systems, and a genuine interest in technology. This role offers a temporary contract with flexible working hours.

Qualifications

• Basic IT certifications (e.g. CompTIA ITF plus, Google IT Support, or equivalent).
• Any hands-on experience setting up computers, printers, or networks.
• Genuine interest in IT, printers, and technology.

Responsibilities

• Provide 1st line technical support via phone, email, remote access and ticket system.
• Troubleshoot basic hardware, software, and network issues.
• Assist in setting up and maintaining user accounts and devices.

Skills

Strong communication and problem-solving skills

Ability to follow instructions and work as part of a team

Basic understanding of Windows systems, software and networks

Willingness to learn and develop technical knowledge

Familiarity with Windows 10/11 and Microsoft 365

Education

GCSEs or equivalent

Job description

THE EMPLOYER IS: PCR BUSINESS SOLUTIONS LTDThis is a fantastic opportunity for someone starting their career in IT who wants real hands-on experience across multiple technologies - printers, networks, cloud systems and PCs - all within a friendly, forward-thinking environment.

Responsibilities

• Provide 1st line technical support via phone, email, remote access and ticket system.
• Troubleshoot basic hardware, software and network issues across PCs, printers, and servers.
• Assist in setting up and maintaining user accounts, devices, and applications (e.g. Microsoft 365).
• Support installation and configuration of office printers, routers and PCs on client sites.
• Maintain accurate service records and documentation.
• Escalate complex issues to 2nd line support or senior engineers as needed.
• Assist with onboarding new clients and internal staff IT setups.

Skills and Qualifications

• Strong communication and problem-solving skills.
• Ability to follow instructions and work as part of a team.
• Basic understanding of Windows systems, software and networks.
• Willingness to learn and develop technical knowledge through training.
• GCSEs or equivalent; IT-related studies are beneficial but not essential.
• Preferably full current UK driving licence.
• Access to your own vehicle for client visits (mileage paid).
• Familiarity with Windows 10/11, Microsoft 365 and network troubleshooting.
• Any hands-on experience setting up computers, printers or networks (personal, school or voluntary).
• Basic IT certifications (e.g. CompTIA ITF plus, Google IT Support, or equivalent).
• Genuine interest in IT, printers and technology.

Further Information

The Employer is: PCR BUSINESS SOLUTIONS LTDJobStart Opportunity - Working Hours Information- Standard Hours: up to 25 hours per week.- Flexible/Reduced Hours: May be available upon approval by a Work Coach.- Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment.The job advert may end before the closing date if requested by the employer.

Application Information

JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.

Vacancy ID 1743807 Job Sector IT Area Co Antrim Location Lisburn Salary 16-17 £7.55, 18-20 £10.00, 21 plus £12.21 per hour No. vacancies 1 Contract Type Temporary Weekly hours 25 Published date 06/11/2025 Closing date 17/12/2025 Worktime 9am - 5pm, days to be confirmed