IT operations Technician

TESTQ TECHNOLOGIES LTD; East Midlands; On-site; GBP 36,000 - 46,000; Full time

Job summary

A growing IT solutions company in Leicester is looking for an IT Operations Technician to support the daily operations of IT systems, networks, and applications. The ideal candidate will have over five years of experience in IT operations, a strong understanding of Windows Server and Linux, and ability to troubleshoot various IT issues. This role offers a competitive salary between GBP 36,000 and 46,000 per annum, with options for full-time, part-time, and fixed-term contracts.

Qualifications

• 5+ years of experience in IT operations or related field.
• Working knowledge of network and server administration.
• Experience with cloud platforms from an operational support perspective.

Responsibilities

• Monitor and maintain IT systems, networks, and applications.
• Provide technical support to end users.
• Implement security controls and manage incidents.

Skills

Active Directory

Windows Server

TCP/IP

Linux OS

Virtualization (VMware, Hyper-V)

Network troubleshooting

O365

PowerShell

Customer service

Communication skills

Education

Bachelor's degree or above

Tools

ITSM tools (ServiceNow, Jira)

Monitoring tools (SolarWinds, Nagios)

Job description

Reference: TQ2425_3131_464

Vacancy: 1

Job title: IT operations Technician

Location: Leicester

Job Purpose

TESTQ Technologies is an IT services and solutions company whose offerings spans over variety of industry sectors with strong technical, domain and process expertise helping clients grow their businesses and decrease operational costs on continuous basis in an ever-changing business environment.

The IT Operations Technician is responsible for supporting day-to-day operations, monitoring, maintenance, and troubleshooting of IT systems, networks, hardware, and applications across the organization. The role ensures availability, reliability, and security of IT services while providing technical support to end users and contributing to continuous improvement of IT operations.

Job Description (Main Duties and Responsibilities)

• Monitor and maintain servers, storage devices, network equipment, and cloud-based systems.
• Perform routine system checks, backups, patching, and preventative maintenance.
• Assist with the installation, configuration, and upgrades of hardware, operating systems, and software.
• Support incident management, service requests, and operational tasks in line with ITIL processes.
• Maintain LAN/WAN, Wi‑Fi, VPN, and firewall connectivity.
• Troubleshoot network performance issues including latency, outages, bandwidth, and configuration errors.
• Assist with network device configuration (switches, routers, access points) under supervision of senior staff.
• Provide 1st and 2nd line technical support to end users on desktops, laptops, printers, mobile devices, and applications.
• Manage tickets via ITSM tools, ensuring timely resolution and escalation when required.
• Support onboarding/offboarding activities including device setup, user accounts, and access rights.
• Assist in implementing security controls: antivirus, endpoint protection, MFA, patching, and encryption.
• Support vulnerability remediation and compliance reporting.
• Follow cybersecurity guidelines and escalate suspicious activities or incidents.
• Monitor system dashboards, alerts, logs, and performance metrics.
• Respond to incidents, outages, and service degradations according to SLAs.
• Participate in root cause analysis (RCA), documentation, and service improvement initiatives.
• Maintain accurate records of configurations, procedures, incidents, and asset inventories.
• Prepare operational reports for system performance, incidents, and maintenance activities.
• Document standard operating procedures (SOPs) and knowledge‑base articles.

Key Skills, Qualifications and Experience Needed [The candidate must demonstrate these in all stages of assessment]

• 5+ years of experience in IT operations technicians or related field.
• Working knowledge of Windows Server, Linux OS, Active Directory, DHCP, DNS, and Group Policy.
• Experience with system imaging tools, virtualisation platforms (VMware, Hyper‑V), and backup technologies.
• Familiarity with cloud platforms (Azure, AWS, M365) from an operational support perspective.
• Understanding of TCP/IP, VLANs, routing, switching, DNS, VPNs, NAT, firewalls, and network monitoring tools.
• Ability to troubleshoot connectivity issues across devices and infrastructure.
• Strong experience supporting Windows and macOS environments.
• Knowledge of O365, Teams, SharePoint, and collaboration tools.
• Ability to diagnose issues related to hardware, drivers, peripherals, and applications.
• Understanding of endpoint protection, patch management, access control, MFA, and security best practices.
• Familiarity with ITIL concepts: incident, problem, change, and service request management.
• Experience using ITSM tools such as ServiceNow, Freshservice, Jira Service Management, or Remedy.
• Ability to use monitoring tools (SolarWinds, Nagios, Zabbix, PRTG, or similar).
• Basic scripting skills (PowerShell, Bash, Python) for automation and troubleshooting are beneficial.

Other Key skills

• Good analytical and problem‑solving skills
• Good communication skills
• A thorough approach and self‑starter
• Focus on quality and delivery
• Working together in teams.
• Leadership and effective decision making.
• Flexible attitude
• Excellent customer service

Qualifications

Bachelor's degree or above in the UK or Equivalent.

Compensation & Details

Salary: GBP 36,000 to 46,000 per annum

Published Date: 01 Dec 2025

Closing Date: 31 Dec 2025

Evaluation: CV Review, Technical Test, Personal and Technical Interview and References

Job Type: Full‑time, Permanent (Part time and Fixed Term option is available)