IT Mobile Phone Support Technician

Berkeley Square IT; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global professional services firm is seeking an IT Mobile Phone Support Technician in London. The role involves managing the mobile phone portfolio, assisting with onboarding, and troubleshooting device issues for staff. Candidates should have experience in mobile support and strong communication skills. This position offers the opportunity to contribute significantly to the mobile service operations.

Qualifications

• Experience in mobile phone support and management.
• Ability to troubleshoot mobile device issues.
• Strong communication skills for technical assistance.

Responsibilities

• Manage mobile phone portfolio for the London region.
• Order and set up mobile phones for new joiners.
• Coordinate and document the disposal of retired devices.

Job description

Overview

Our client, a global professional services organisation that provides consultancy, delivery, operations, and program management services to businesses. They are looking for an IT Mobile Phone Support Technician to join their team.

Role Purpose: Manage the company's mobile phone portfolio for the London region. This includes ordering, setting up, distributing, and maintaining mobile phones and related databases.

Key Responsibilities

• Oversee mobile phone management for new joiners, leavers, and existing staff.
• Facilitate the onboarding process by ordering mobile phones and SIMs for new employees.
• Coordinate mobile phone and SIM deliveries.
• Update internal databases with new product information.
• Set up mobile phones and activate SIMs via the EE web portal.
• Distribute mobile devices to new starters on their first day.
• Collect and process returned devices from departing employees.
• Manage and document the disposal of retired devices.
• Address mobile phone queries and troubleshoot issues.
• Provide technical assistance in person, by phone, chat, or email.
• Respond to helpdesk tickets via the internal Fresh service system.