IT Manager, Operations Manager, Digital

Experis; Filton; On-site; GBP 65,000 - 75,000; Full time

Job summary

A leading digital services company is seeking a Digital Operations Manager based in the UK to oversee daily operations and drive successful digital projects. The ideal candidate has proven experience in managing diverse IT teams and operations, alongside strong leadership and problem-solving skills. This role involves strategic planning, ensuring high performance and security compliance across IT systems. The company offers a competitive salary and benefits package along with a collaborative work environment aimed at professional growth.

Benefits

Competitive salary and benefits package

Opportunities for professional development

Collaborative work environment

Qualifications

• Proven experience as a Digital Operations Manager or similar role.
• Strong leadership and team management skills.
• Excellent understanding of IT infrastructure and digital operations.
• Experience in managing technical projects and successful delivery.
• In-depth knowledge of cyber security principles.
• Strong understanding of quality assurance processes.
• Exceptional problem-solving and analytical abilities.
• Excellent communication and interpersonal skills.
• Familiarity with IT service management frameworks.

Responsibilities

• Lead and manage a diverse team of IT professionals.
• Oversee the daily operations of digital systems and applications.
• Ensure high availability and performance of IT services.
• Manage application support activities.
• Oversee planning, execution, and delivery of technical projects.
• Ensure adherence to cyber security policies.
• Oversee end-to-end quality assurance processes.
• Develop strategies to enhance digital operations.
• Provide updates on project status to senior management.
• Manage high-priority incidents and critical issues.

Skills

Leadership

IT infrastructure management

Problem-solving

Communication skills

Cyber security knowledge

Project management

Quality assurance

Education

Relevant certifications (e.g., PMP, CISSP, ITIL)

Job description

Job Title: Digital Operations Manager / IT Manager / IT Operations Support Manager

Location: London

Department: Digital Operations

Salary: £65-75k + Benefits

Company Overview

We are dedicated to shaping the future of digital infrastructure and services. We are seeking a highly motivated and experienced Digital Operations Manager to oversee the daily operations of our digital ecosystem, ensuring top-tier performance, security, and compliance. This is an exciting opportunity to lead a dynamic team and drive the success of our digital projects.

As the Digital Operations Manager, you will play a pivotal role in maintaining the integrity of our IT systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards.

Key Responsibilities

Team Leadership and Management

• Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst, and End-to-End QA Specialist.
• Allocate resources efficiently to ensure timely and successful project delivery.
• Conduct regular performance reviews and provide ongoing feedback to foster growth and development within the team.

Operational Oversight

• Oversee the daily operations of digital systems, applications, and infrastructure.
• Ensure high availability and performance of all IT services and applications.
• Implement and maintain monitoring systems to proactively identify and resolve issues.

Application Support

• Manage application support activities to ensure the prompt resolution of incidents and service requests.
• Collaborate with the Application Support Manager to develop and implement effective support processes and documentation.
• Ensure all applications are updated, patched, and maintained in line with best practices.

Technical Project Management

• Oversee the planning, execution, and delivery of technical projects.
• Work closely with the Technical Project Manager to ensure projects are completed on time, within scope, and budget.
• Facilitate communication and collaboration between project teams and stakeholders.

Cyber Security and Compliance

• Ensure the implementation and adherence to cyber security policies and procedures.
• Collaborate with the Cyber Security and Compliance resources to conduct regular security assessments and audits.
• Manage compliance with relevant regulations and standards, such as GDPR and Cyber Essentials Plus.

Quality Assurance

• Oversee the end-to-end quality assurance process for all digital products and services.
• Work with the End-to-End QA Specialist to develop comprehensive test plans and ensure thorough testing.
• Ensure quality assurance processes are followed to maintain high standards.

Strategic Planning and Improvement

• Develop and implement strategies to enhance digital operations and IT service delivery.
• Identify opportunities for process optimisation and efficiency gains.

Stakeholder Communication

• Act as the primary point of contact for all digital operations-related matters.
• Provide regular updates to senior management on the status of projects, operational performance, and security compliance.
• Facilitate effective communication between IT teams and business units.

Problem Solving and Incident Management

• Manage and resolve high-priority incidents and critical issues.
• Conduct root cause analysis and implement corrective actions to prevent recurrence.
• Develop and maintain incident response plans and procedures.

Requirements

• Proven experience as a Digital Operations Manager, IT Manager, Support Manager, or similar role.
• Strong leadership and team management skills with the ability to mentor and inspire a diverse team.
• Excellent understanding of IT infrastructure, application support, and digital operations.
• Demonstrated experience in managing technical projects and ensuring successful delivery.
• In-depth knowledge of cyber security principles and compliance requirements.
• Strong understanding of quality assurance processes and methodologies.
• Exceptional problem-solving and analytical abilities.
• Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.
• Familiarity with IT service management (ITSM) frameworks such as ITIL.
• Relevant certifications (e.g., PMP, CISSP, ITIL) are advantageous.

What We Offer

• Competitive salary and benefits package.
• A dynamic, collaborative work environment with opportunities for professional development and growth.
• A chance to lead and shape the future of digital operations.