IT Manager (Fixed Term Contract)

Pure Resourcing Solutions Limited; Duxford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A non-profit organization is seeking a Senior Operational IT Leader to manage and oversee IT operations, ensuring stability and security across the department. This role requires proven IT management experience, excellent stakeholder management skills, and a strong technical background. The successful candidate will lead the IT team, manage vendor relations, and support the transition of digital initiatives. A certification like ITIL is preferred, with experience in the non-profit sector being a plus.

Qualifications

• Proven experience in an IT management or IT operations leadership role.
• Strong technical background across IT operations, infrastructure, security and support.
• Excellent stakeholder management and communication skills.

Responsibilities

• Lead and manage IT operations, including support, infrastructure, security and service delivery.
• Oversee cyber security, infrastructure performance and operational risk management.
• Manage vendors, budgets and procurement in line with governance frameworks.

Skills

IT operations leadership

Stakeholder management

Team development

Cyber security

Communication skills

Education

ITIL or similar industry certification

Tools

Microsoft 365

Job description

This is a senior operational IT leadership role, responsible for the day-to-day delivery of IT services across a fantastic non‑profit organisation. You will act as the operational backbone of the IT function, ensuring stability, security and performance while enabling senior leadership to focus on strategy and transformation.

Key Responsibilities

• Lead and manage IT operations, including support, infrastructure, security and service delivery
• Line manage and develop the IT management team, ensuring effective resourcing and coverage
• Oversee cyber security, infrastructure performance and operational risk management
• Ensure a high‑performing service desk and effective onboarding/off‑boarding processes
• Manage vendors, budgets and procurement in line with governance frameworks
• Produce IT performance, risk and security reporting for senior leadership and trustees
• Represent IT at senior leadership forums and organisational meetings
• Support the transition of digital and technology initiatives into core operations

Experience Required

• Proven experience in an IT management or IT operations leadership role
• Strong technical background across IT operations, infrastructure, security and support
• Experience managing and developing teams in a complex organisation
• Strong understanding of Microsoft 365 and hybrid IT environments
• Experience balancing operational delivery with wider strategic initiatives
• Excellent stakeholder management and communication skills
• ITIL or similar industry certification
• Experience in a charity or non‑profit environment (desirable)