IT Infrastructure Engineer

Northgate Public Services; Uttoxeter; On-site; GBP 35,000 - 55,000; Full time

Job summary

A technology solutions provider in Uttoxeter is seeking an Infrastructure Engineer to deliver vital solutions for blue light emergency services. Key responsibilities include building and commissioning bespoke communication products, fault finding, and coordinating with internal teams. Proven proficiency in Microsoft environments and excellent customer service skills are essential. An attractive benefits package is included.

Benefits

25 days paid holiday

4x basic salary life assurance

Group Pension Plan

Flexible benefits options

Qualifications

• Experience in troubleshooting and problem solving is required.
• Understanding of Microsoft active directory/domain architecture is essential.
• Proven experience in administering Microsoft Windows 11 and Windows Server.

Responsibilities

• Build and commission bespoke Communication and CAD products.
• Fault finding of products at both hardware and software levels.
• Coordinate activities and provide necessary information to internal teams.

Skills

Troubleshooting and problem solving

Microsoft active directory/domain architecture

Microsoft Windows 11 administration

Microsoft Windows Server up to 2022

Deploying Microsoft Windows Updates (WSUS)

MySQL/MSSQL knowledge

Virtualisation environments (Hyper-V/VMware)

MS Business Applications (Excel, Visio, Word)

Customer service skills

ITIL best practices

Job description

Overview

As an Infrastructure Engineer, you will be helping us to deliver our solutions into live operational service for our suite of products across our entire customer portfolio. If you are looking for the next step in your career, what better than delivering mission critical solutions for the blue light emergency services market. Being part of a dedicated team deploying NEC Software Solutions (NEC SWS) into sites across the UK, Ireland, Europe and beyond.

Due to strict security clearance requirements, we are only able to consider applicants that have lived in the UK for 5 consecutive years or more

What you will be doing

• Build, Commissioning, and upgrades of NEC Software Solutions bespoke Communication and CAD (Computer Aided Dispatch) products solutions into our customer environments.
• Fault finding our product suite of solution/s at both hardware and software levels.
• When required, create, review and update NEC Engineering documentation, for example workplans, work instructions and technical guides.
• The role holder will be required to work professionally in liaison with several internal teams to coordinate various activities and gather / provide information required to complete the tasks at hand.
• The role is primarily completed on customer sites as demand requires, therefore you will be expected to work from a variety of locations and extensive travel should be expected, including overnight stays.
• The role can involve extensive customer contact on both a technical and non-technical level requiring a professional and adaptable approach to communication and interaction / service.
• The role will require working both in a team and, potentially autonomously where projects dictate a limited engineering requirement. An increasing level of autonomy is typically achieved after some time in post and suitable experience has been gained.
• Continually follow and adhere to NEC Software Solutions outlined process & procedures.
• Complete all activities within set deadlines and report appropriately any difficulties to achieve delivery milestones.
• Present a professional approach and attitude to all work undertaken.
• Promote a clean working environment. Adhere to all Health and Safety practices, rules and regulations.

Qualifications

• Experienced in troubleshooting and problem solving
• A good understanding of Microsoft active directory / domain architecture
• Proven experience of administeringand working with Microsoft Windows 11, Windows Server up to 2022
• Proven Experience deploying Microsoft Windows and server Operating systems
• Proven Experience deploying Microsoft Windows Updates (WSUS)
• Working knowledge of MySQL/MSSQL (running backups, running queries, etc)
• Proven knowledge and experience of virtualisation environments (Hyper-V or VMware)
• MS Business Applications experience including Excel, Visio, Word
• Excellent customer service skills
• Proven experience working to ITIL best practices.

Additional Information

We pride ourselves in offering an excellent benefits package. When you join the team at NEC Software Solutions, you are provided with the following:

• 25 days paid holiday with the option to buy/sell
• 4 x basic salarylife assurance cover (with the option to increase cover at an additional cost)
• A Group Pension Plan
• A selection of flexible benefits to suit your individual needs

Other Information

• Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
• All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a DisclosureBarring Service (DBS) check may also be required.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

Who We Are

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.