IT Helpdesk Technician – 1st Line Support | UK Travel

Travail Employment Group; England; On-site; GBP 40,000; Full time

Job summary

A recruitment agency seeks an IT Helpdesk Technician for a full-time, office-based role in Northamptonshire. Candidates must have a Full UK Driving Licence for occasional travel. Responsibilities include providing first-level support for hardware and software issues, troubleshooting IT equipment, and maintaining records in the company's ticketing system. This role offers a competitive salary of £40,000 plus benefits such as a pension plan, on-site parking, and 25 days of holiday. Immediate interviews available.

Benefits

Employer contributory pension

On-site parking

Free fruit available all day

25 days holiday plus Bank holidays

Qualifications

• Proactive IT Helpdesk Support Technician.
• Full UK Driving Licence required.
• Experience with desktops and mobile devices.

Responsibilities

• Provide first-level support for hardware, software, and network issues.
• Respond to helpdesk tickets, emails, and calls in a timely manner.
• Troubleshoot and resolve IT equipment issues.

Skills

Customer service orientation

Troubleshooting

Technical support

Hardware support

Software support

Network support

Tools

IT ticketing systems

Windows OS

Network systems

Job description

A recruitment agency seeks an IT Helpdesk Technician for a full-time, office-based role in Northamptonshire. Candidates must have a Full UK Driving Licence for occasional travel. Responsibilities include providing first-level support for hardware and software issues, troubleshooting IT equipment, and maintaining records in the company's ticketing system. This role offers a competitive salary of £40,000 plus benefits such as a pension plan, on-site parking, and 25 days of holiday. Immediate interviews available.