IT Helpdesk Analyst - Finance Experience

Lorien; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading technology firm is seeking an IT Helpdesk Analyst with finance experience to provide exceptional IT support in a hybrid environment. You will work closely with high-profile users and ensure the smooth operation of critical systems. Ideal candidates will have strong backgrounds in IT support, familiarity with major tools like Microsoft 365, and excellent communication skills. This role requires managing incidents, configuring hardware, and supporting trading applications.

Qualifications

• Proven experience in IT Helpdesk or Desktop Support, ideally in Investment Banking.
• Strong knowledge of Windows 11, Microsoft 365, and Citrix.
• Familiarity with network troubleshooting (TCP/IP, VPN, firewalls).
• Excellent communication skills and ability to support high-profile users.

Responsibilities

• Provide first and second-line IT support to users, onsite and remotely.
• Manage incidents and service requests per ITIL standards.
• Configure and maintain desktops, laptops, and peripherals.
• Troubleshoot software and network issues on Windows systems.

Skills

IT Helpdesk support

Microsoft 365

Network troubleshooting

PowerShell scripting

Windows 11

Communication skills

Education

Bachelor's Degree in Computing Systems

Tools

Citrix

SCCM

Intune

Job description

IT Helpdesk Analyst - Finance Experience

Location : London (Hybrid / Remote)

Contract : 6 months

Rate : £500 per day (Inside IR35)

Are you a tech-savvy problem solver with a passion for delivering exceptional IT support? We're looking for an IT Helpdesk Analyst to join a dynamic engineering team in London. This is an exciting opportunity to work in a fast-paced trading environment, supporting high-profile users and critical systems that keep the business running smoothly.

What You'll Do

• Provide first and second-line IT support to Front Office, Trading, and VIP users, both onsite and remotely.
• Manage incidents and service requests in line with ITIL standards and internal SLAs.
• Build, configure, and maintain desktops, laptops, peripherals, and network connectivity.
• Administer and support platforms such as Microsoft 365, Gsuite, Citrix, SCCM, and Intune.
• Troubleshoot hardware, software, and network issues on Windows client / server systems.
• Support market data and trading applications like Bloomberg, Reuters Workspace, and IonTrading.
• Handle user onboarding / offboarding with secure and compliant setups.
• Collaborate with infrastructure and application support teams to ensure seamless IT service delivery.

What We're Looking For

• Proven experience in IT Helpdesk or Desktop Support, ideally within Investment Banking, Trading, or Financial Services.
• Strong knowledge of Windows 11, Microsoft 365, Gsuite, and Citrix.
• Familiarity with network troubleshooting (TCP/IP, VPN, DMZ, firewalls).
• Exposure to market data systems and trading floor applications.
• Basic PowerShell scripting skills.
• Understanding of ITIL processes and AGILE methodology.
• Excellent communication skills and ability to support high-profile users in demanding environments.

Qualifications

• Bachelor's Degree in Computing Systems or related field (required).
• Microsoft Certified Solutions Associate (MCSA) or equivalent (preferred).
• ITIL Foundation certification (plus).
• Spanish language skills (plus).

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.